Housing Assistant (Extra Care)

Regenda Group; Fleetwood; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Flexible working options

Annual leave (27 days)

8 bank holidays

Volunteer days (6)

Job summary

Regenda Group is seeking a receptionist to provide a high-quality front-of-house service for tenants, visitors, professionals and contractors at the Fleetwood office. You will be the first point of contact, ensuring enquiries are handled efficiently and creating a welcoming experience.

The role supports building operations, coordinating visitor access and handling administrative tasks. Permanent, 35 hours per week with both full-time and part-time options are available.

Qualifications

• Excellent written and verbal communication demonstrated in a housing/service environment.
• Experience working with tenants, contractors, and colleagues to deliver high-quality housing services.
• ICT skills applied to performance reporting and service delivery.
• Personable, approachable, and able to work as part of a team.
• Excellent organisational skills with ability to prioritise and manage multiple tasks.
• Good communication with a wide range of customers.

Responsibilities

• Provide high-quality reception/front-of-house service for tenants, visitors, professionals and contractors.
• Be the first point of contact and ensure enquiries are handled efficiently and courteously.
• Coordinate visitor access and maintain effective communication across the building.
• Assist with administrative and operational tasks to support daily running.

Skills

Communication skills

ICT skills

Team player

Organisational skills

Customer service

Tools

MS Office

Job description

The Vacancy

• Annual salary of £24,479 (FTE)
• Permanent role
• Full-time & Part time available (35 hours)
• Fleetwood office base

The role

The purpose of this role is to provide a high-quality, customer-focused reception and front-of-house service to tenants, visitors, professionals, and contractors. Acting as the first point of contact, the postholder will ensure all enquiries are handled efficiently, professionally, and courteously, creating a welcoming and positive experience for all individuals accessing the service.

The role also supports the smooth day-to-day running of the building by maintaining effective communication, coordinating visitor access, and assisting with administrative and operational tasks as required.

The right fit

• The post holder must have excellent written and verbal communication skills with an experience of working effectively with colleagues, contractors, vulnerable tenants, and their families / advocates to deliver high quality housing services.
• The post holder must have ICT skills which are applied in a way which provides an effective housing service both operationally and strategically through performance reporting
• The post holder to be personable, approachable, and able to work as part of a team.
• Excellent organisational skills and the ability to prioritise
• Good communication skills and the ability to communicate with a wide range of customers.

Who we are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

What we offer

Regenda Homes really is a great place to work - and you don't have to just take our word for it! We're accredited by Best Companies for our 'world class' levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer's contribution to the pension scheme (match funded).
• £250 annual 'Live and Learn' allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible.

The Company

The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.

The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56.

Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world.

Our core purpose is to regenerate places to create opportunities for people.