Housing & Property Management Apprentice — Build Impact

LMP Group

Greater London

Hybrid

GBP 18,000 - 21,000

Full time

14 days+

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Job summary

Roupell Park RMO Ltd is seeking a Housing and Property Management Apprentice to work alongside the Housing Officer and team, delivering high-quality housing management services to general needs and leasehold customers.

The role includes tenant support, repairs logging, KPI monitoring, rent handling, safeguarding and digital service promotion, with a Level 2 Property Maintenance Operative Apprenticeship and monthly tutor support.

Qualifications

Level 2 Property Maintenance Operative Apprenticeship standard qualification.
Monthly remote tutorials and tutor support during the apprenticeship.
Pre-employment checks including right-to-work and DBS via Matrix Screening.

Responsibilities

Deliver efficient, customer-focused Housing Maintenance services and provide a right-first-time approach to enquiries.
Act as the first point of contact for tenants, handling repair, maintenance, tenancy and general housing enquiries.
Accurately log repairs, resident interactions and other requests on the housing management system.
Liaise with the DLO and external contractors to arrange and monitor repairs, ensuring KPIs and emergency/urgent response times are met.
Keep residents informed about repair progress, outcomes and expected completion times.
Provide professional reception, telephone and email support, responding promptly to complaints and enquiries.
Support tenant satisfaction through surveys, feedback and service improvement activities.
Assist with rent and service charge monitoring, including contacting tenants in arrears and supporting payment plans and access to financial assistance.