Housing Partnerships Account Manager

North East Combined Authority; United Kingdom; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

YMCA North Tyneside is seeking a Housing Partnerships Account Manager to deliver our Regulate & Protect framework. You will manage day-to-day relationships with external partners, including CICs and commercial providers delivering Supported Exempt Accommodation, across multiple locations, with travel nationwide and regular office presence.

Reporting to the Head of Housing Partnerships, you will lead operational reviews, ensure RSH Consumer Standards compliance, oversee tenancy and rent

Qualifications

• Experience in Supported Housing or RP settings.
• Proven ability to manage external partners and drive performance.
• Knowledge of RSH Consumer Standards and housing regulations.
• Full UK Driving Licence and willingness to travel nationally.
• CIH Level 4 qualification or willingness to obtain.

Responsibilities

• Lead regular operational reviews with delivery partners to monitor KPIs.
• Advise on RSH Consumer Standards and ensure health and safety compliance.
• Oversee tenancy management processes.
• Manage rent/invoicing reviews with Finance and rent/service charge reviews.

Skills

Relationship management

Travel readiness

Contract management

Stakeholder engagement

Driving licence

Education

Level 4 CIH qualification

Job description

Housing Partnerships Account Manager

Salary: £36,000 per year

We are seeking a highly experienced and efficient Housing Partnerships Account Manager to play a crucial role in delivering our “Regulate & Protect” framework at YMCA North Tyneside. Reporting directly to the Head of Housing Partnerships, the successful candidate will manage day-to-day operational relationships with key external delivery partners, including Community Interest Companies (CICs) and commercial providers who deliver Supported Exempt Accommodation on our behalf.

Our current partners are located in North Tyneside, Northumberland, Sheffield, Hull, Durham and Luton. The work they deliver on our behalf covers areas such as Rotherham, Leeds, Bristol and Coventry. We anticipate developing other partnerships to cover Cumbria and other localities on the east coast in due course. The postholder should expect to spend one day per week (on average) visiting partners in these locations. They should also expect to spend at least one-day per week at our Head Office in North Shields, as well as working from home.

Is This Role for You?

• Do you have a proven track record of managing operational relationships, contract performance and external providers (such as CICs or commercial partners) within a Supported Housing or Registered Provider setting?
• Do you possess a strong working knowledge of the Regulator of Social Housing (RSH) Consumer Standards, Supported Exempt Accommodation rules and property safety regulations?
• Do you enjoy travelling, being out in the field and building strong relationships?

What Will You Be Doing?

As our Housing Partnerships Account Manager, you will:

• Lead regular operational reviews and quarterly compliance meetings with delivery partners (CICs and commercial providers) to monitor KPIs and elevate service standards.
• Act as the primary advisor on RSH Consumer Standards, ensure strict health & safety compliance and conduct ongoing due diligence and governance checks across all partner operations.
• Oversee tenancy management processes.
• Monitor core rent arrangements, manage invoicing schedules with our Finance team and ensure annual rent and service charge reviews are executed accurately.

What Skills and Experience Do You Need?

• Proven experience working within Supported Housing, Exempt Accommodation, or a Registered Provider (RP) setting.
• A strong track record in managing external delivery partners, driving performance and holding third parties accountable to strict standards.
• A sound understanding of Regulator of Social Housing (RSH) Consumer Standards, Housing Benefit/Exempt Accommodation rules and property compliance.
• A full UK Driving Licence and willingness to undertake frequent national travel, including overnight stays.
• Level 4 CIH qualification (or equivalent) is desirable, or a willingness to acquire specialised role‑specific qualifications.

For more detailed information regarding our commitment to Safeguarding, Equal Opportunities, and the Recruitment of Ex-Offenders, please visit our website.