Regional Housing Manager

Changeworknow is part of the Access Group; Camberley; Hybrid; GBP 57,000 - 69,000; Full time

Benefits offered by this job

Generous time off

Health & wellbeing support

Car leasing options

Pension schemes

Life assurance

Job summary

Accent Group is seeking a Regional Housing Manager in Camberley with hybrid working and regional travel to Accent offices. The role covers general needs, leasehold and homeownership, ensuring high-quality customer support.

You will lead housing services, translate strategy into reliable service delivery, and keep customers at the heart of every decision. A strong leadership capability and local collaboration are essential.

Qualifications

• Demonstrable understanding of operational housing management across general needs, leasehold and homeownership.
• Proven ability to deliver services prioritising customer experience, responsiveness and quality.
• Skilled in leading and supporting teams, coaching behaviours and performance management.
• Ability to build and maintain constructive relationships with local authorities, partners and community organisations.
• Willingness to work towards CIH Level 4 (if not already holding).
• Full UK driving licence and access to a vehicle due to travel across the region.

Responsibilities

• Oversee day-to-day operational performance of housing services in the region.
• Lead a customer-centric approach ensuring consistent, high-quality services.
• Collaborate with Regional Housing Managers and Specialist Housing teams to deliver a joined-up Accent service.
• Represent Accent professionally with local authorities and community partners.
• Support and empower teams to maintain accountability and service standards.

Skills

Operational housing management

Leadership & coaching

Customer experience

Stakeholder relationships

Decision making

Education

CIH Level 4

Job description

Location: Camberley, Hybrid with travel around your region and to other Accent offices.

Salary: £62,979 per annum (includes car allowance and regional uplift)

Permanent, 35 hours per week, Monday - Friday 9am-5pm with on call rota.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

As Regional Housing Manager, you’ll take responsibility for the day‑to‑day operational performance of housing services in your region, ensuring that customers across general needs, leasehold, and homeownership receive responsive and high‑quality support.

While the overall strategy is set by the Director and Assistant Director team, your role is essential in turning those strategic aims into consistent, reliable services that make a real difference to customers.

Your leadership will ensure that our teams stay focused on what matters most: putting the customer first.

Championing a customer‑centric approach

A key focus of this role is strengthening our shift from traditional tenancy management to a true customer‑centred approach.

Regardless of tenure, every customer should experience the same level of respect, clarity, and care - and you’ll help make that happen.

Through your leadership, your teams will stay focused on delivering solutions, supporting customers early, and making every interaction count.

Working together to deliver one Accent service

You’ll work closely with other Regional Housing Managers and Specialist Housing teams, maintaining strong communication and shared standards so that customers experience one consistent Accent service, wherever they live.

This connection with your peers is vital to driving operational excellence across all regions - ensuring practice is joined‑up, expectations are clear, and we continuously learn from each other.

Building trusted local relationships

As the main operational contact for local authorities and key partners in the South, you’ll be a visible presence in the community, representing Accent professionally and confidently.

You’ll also play an active role in multi‑agency forums, community networks, and relationships with charities and support organisations, helping us stay responsive to local needs.

What success looks like

• Consistent, high‑quality customer experience across all tenures
• Strong operational performance with clear, measurable outcomes
• Effective partnership working across regions and specialist teams
• Positive, proactive relationships with local authorities and community partners
• A supportive, empowered team with a strong sense of accountability

This role has been identified as a \"Relevant Person\" under the Regulator of Social Housing's Competence and Conduct Standard. As a result, the postholder will be required to hold, or work towards and maintain, the appropriate housing qualification and demonstrate the skills, knowledge, experience and behaviours required for the role in line with Accent's Competence and Conduct Framework.

Why this role matters

If you’re passionate about leading people, improving services, and making sure every customer receives the best possible experience, this role offers a fantastic opportunity to drive real, meaningful impact.

The spot salary for this post is £57,156per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

This position also receives a regional uplift of £4,573 and an essential car user allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community

About you

• Demonstrable understanding of operational housing management across general needs, leasehold, and homeownership services.
• Proven ability to deliver services that prioritise customer experience, responsiveness, and quality.
• Skilled in leading and supporting teams, coaching positive behaviours, and managing performance to achieve high‑quality outcomes.
• Ability to build and maintain constructive relationships with local authorities, partners, and community organisations.
• Confident in handling complex situations, using sound judgement and taking a solution‑focused approach.
• CIH Level 4 (or willingness to work towards it)
• Full UK driving licence and access to a vehicle is required due to the need for regular travel across the region.

The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening , before an offer is confirmed

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

A Teams interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you - your experience, goals, and what you bring.Planned date: 21 st October via Teams.

Stage 2: A Place to Show Your Strengths

A role related presentation and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance.Planned date: 27 th October at our Camberley office.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:
Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance.
Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we’ll make it happen.

Because this isn’t just a workplace – it’s a place to belong.

If you have any queries about the role, please email:[e-mail]

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.