Housing Solutions & Advice Officer

St Helens Council; St Helens; On-site; GBP 25,000 - 30,000; Full time

Job summary

St Helens Council is seeking an experienced Housing Solutions Officer for a fixed-term role. You will support clients facing accommodation issues, offering assessments and assistance with housing options. Ideal candidates are excellent communicators with knowledge of housing legislation and relevant experience in managing caseloads.

Qualifications

• Minimum of two years’ experience in delivering housing advice / options to customers.
• Experience of caseload management.

Responsibilities

• First point of contact for clients experiencing accommodation issues.
• Assess clients' needs and assist into temporary and permanent accommodation.
• Deliver the Council’s Housing Solutions service focusing on preventing homelessness.

Skills

Strong IT skills

Working knowledge of housing / homelessness legislation

Ability to work effectively with partner agencies

Education

Educated to at least NVQ Level 3 or equivalent

Job description

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Location: The Millennium Centre, St Helens

Employment type: Fixed Term - 2 years

Making a Difference

St Helens Council are looking for an experienced and enthusiastic Housing Solutions Officer to join this busy service.

You will be the first point of contact for clients experiencing accommodation issues and you will be responsible for assessing their needs and deciding on the most appropriate course of action, including assisting people into temporary and permanent accommodation.

We are looking for an excellent communicator who has the ability to deal sensitively with customers and the ability to signpost correctly within the team.

This post is Fixed Term for two years.

Purpose of the Role

To deliver the Council’s Housing Solutions service applying a customer focused, proactive, problem-solving approach to overcoming housing difficulties in order to prevent homelessness, including effective homelessness case management where this becomes necessary. To provide information, advice and assistance covering all available housing options whilst supporting the sustainment of existing accommodation or accessing alternative accommodation where required.

Key Skills to Have

• Working knowledge of housing / homelessness legislation and associated procedures.
• Ability to work effectively with partner agencies to achieve outcomes.
• Strong IT skills and good record keeping skills.
• Minimum of two years’ experience in delivering housing advice / options to customers.
• Experience of caseload management.
• Educated to at least NVQ Level 3 or equivalent.

Benefits That Make a Real Difference to Our Employees…

Take a look at what's employee benefits are on offer via the link below, find out more about what it is like to work at St Helens and see what real employees have to say.

St Helens Borough Council | Jobs | Search here for your perfect career - Employee Benefits

Feeling curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Temporary

Job function

• Job function

  General Business

• Industries

  Government Administration

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