Housing Partner

Totaljobs Group Ltd; Bracknell; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an experienced housing professional to join their Housing Partnership team for a 12-month fixed-term contract. This role is pivotal in managing a patch of up to 600 properties while delivering exceptional tenancy and property management services. The ideal candidate will be proactive, digitally confident, and possess excellent communication skills, making a tangible impact on customer experience and community engagement. With a strong commitment to improving housing quality and sustainability, this opportunity offers a chance to be part of a motivated team dedicated to making a difference in the lives of residents. If you're passionate about housing and community service, this role could be the perfect fit for you.

Qualifications

• Experience in housing management and customer service is essential.
• Strong communication and problem-solving skills are crucial.

Responsibilities

• Deliver tenancy management and neighbourhood services effectively.
• Collaborate with colleagues and local service providers.

Skills

Proficient IT skills

Digital confidence

Proactive problem solving

Excellent communication skills

Job description

This job application is restricted to applicants in the UK only.

We are looking for an experienced housing professional to join our Housing Partnership team on a 12-month, fixed-term contract to cover a patch in Bracknell. The ideal candidate will be within a commutable distance to the patch.

Our housing partners manage a patch of up to 600 properties, delivering a proactive tenancy and property management service, as well as responding to customer enquiries as appropriate. The closest office is in Bracknell which you will be required to attend for training, team meetings, and team collaboration days, but we also have an agile working policy so working from home or other locations in between customer appointments is an option.

You will directly deliver a range of tenancy management and neighbourhood services, collaborating with key colleagues from across the organisation as well as developing relationships with other local service providers. You will aim to sustain tenancies and ensure neighbourhoods are clean, safe, and a place where our customers want to live and thrive. You will be visible and approachable, with an understanding of local issues, taking accountability for the quality of homes, neighbourhoods, and services that Abri provides.

This is an amazing opportunity to be an integral part of the driven and motivated housing partnership team and contribute to improving customer experience and services. If you have proficient IT skills, are digitally confident, and a proactive problem solver with excellent communication skills, this may be the job for you!

Remember, if you’re thinking about applying, be sure to have a chat with your line manager first.

Abri is a large housing provider who owns and manages over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services, Abri works with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.

Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.

We believe everyone has the right to a good quality, safe, warm, and sustainable home in a community where they can belong, grow, and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most.
• We’re investing in our communities to address local issues and create opportunities for everyone.

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable, and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at our website.