Service Director, Housing

Swindon Borough Council; Swindon; On-site; GBP 80,000 - 120,000; Full time

Job summary

Swindon Borough Council is looking for a strategic Service Director for Housing to lead and transform housing services. This role focuses on compliance and tenant satisfaction, while managing a comprehensive improvement programme. The ideal candidate will be a Chartered Member of CIH with substantial experience in the housing sector and financial planning.

Qualifications

• Deep expertise in compliance, governance, and asset strategy.
• Experience leading complex housing services in regulated environments.
• Track record of driving improvement through insight and performance management.

Responsibilities

• Lead the delivery of housing management services for over 10,000 properties.
• Drive performance and improve tenant satisfaction.
• Shape the future operating model for housing services.

Skills

Service transformation

Leadership

Performance management

Compliance

Financial literacy

Education

Chartered Member of the CIH

Job description

Are you driven by prevention, passionate about service transformation, and committed to improving the lives of our residents? If so, we want to hear from you.

Swindon Borough Council is forging an exciting future. We are integrating services, connecting our workforce with a shared sense of purpose, and using insight and technology to improve lives. At the heart of this transformation is our commitment to prevention, community resilience and better outcomes for residents.

We are now recruiting a Service Director, Housing to join our Prevention and Communities leadership team. This is a high-profile role with responsibility for leading a large-scale housing service through a comprehensive programme of improvement, aligned with our ambition to become a C1-rated council.

Our 2025–2030 Housing Asset Management Strategy is in place. A £230 million capital programme has been approved by Cabinet, and the Council has committed to rebalancing the HRA. This role provides focus on landlord services, compliance and asset strategy.

You will lead the delivery of housing management services for over 10,000 council and leasehold properties, driving performance and improving tenant satisfaction. You will help shape the future operating model for housing services, ensuring it is compliant, financially sustainable and aligned with our long-term ambitions.

As part of our corporate transformation programme, housing is central to Swindon’s prevention-led model. Your work will directly influence the conditions for better health, wellbeing, and community resilience. You will collaborate across public health, social care, and community safety to deliver early intervention and enable people to live well in safe, affordable homes.

About You

We are looking for a strategic and credible housing leader with deep expertise in compliance, governance, asset strategy and service transformation. You will have experience leading complex housing services in a regulated environment, a clear grasp of the Regulator’s expectations, and a track record of driving improvement through insight, engagement and performance management. You will be a Chartered Member of the CIH, and bring strong financial literacy in HRA and capital planning.

To apply

This is a key moment to join Swindon. You will be supported by a focused leadership team, trusted to lead change, and given the opportunity to shape a modern housing service in a Borough that is serious about improvement.

Or contact our recruitment partners at Tile Hill: Anita Denton ([e-mail] / 07725 554802) or Mark Bearn ([e-mail] / 07747 181490).

Closing date: midnight Sunday 29th June 2025

To apply please click theApply Nowlink below.