Service Director, Housing

TILE HILL; Swindon; On-site; GBP 70,000 - 100,000; Full time

Job summary

Swindon Borough Council seeks a passionate Service Director, Housing to enhance housing services through a transformative leadership role. You will oversee housing management for over 10,000 properties, focusing on compliance and strategic improvements. This key position offers an opportunity to influence community wellbeing and service quality.

Qualifications

• Experience leading complex housing services in a regulated environment.
• Clear grasp of Regulator’s expectations and driving improvement.
• Strong financial literacy in HRA and capital planning.

Responsibilities

• Lead housing management services for over 10,000 properties.
• Drive performance and tenant satisfaction through compliance.
• Shape the future operating model for housing services.

Skills

Leadership

Compliance

Financial Literacy

Service Transformation

Education

Chartered Member of the CIH

Job description

Are you driven by prevention, passionate about service transformation, and committed to improving the lives of our residents? If so, we want to hear from you.

Swindon Borough Council is forging an exciting future. We are integrating services, connecting our workforce with a shared sense of purpose, and using insight and technology to improve lives. At the heart of this transformation is our commitment to prevention, community resilience and better outcomes for residents.

We are now recruiting a Service Director, Housing to join our Prevention and Communities leadership team. This is a high-profile role with responsibility for leading a large-scale housing service through a comprehensive programme of improvement, aligned with our ambition to become a C1-rated council.

Our 2025–2030 Housing Asset Management Strategy is in place. A £230 million capital programme has been approved by Cabinet, and the Council has committed to rebalancing the HRA. This role provides focus on landlord services, compliance and asset strategy.

You will lead the delivery of housing management services for over 10,000 council and leasehold properties, driving performance and improving tenant satisfaction. You will help shape the future operating model for housing services, ensuring it is compliant, financially sustainable and aligned with our long-term ambitions.

As part of our corporate transformation programme, housing is central to Swindon’s prevention-led model. Your work will directly influence the conditions for better health, wellbeing, and community resilience. You will collaborate across public health, social care, and community safety to deliver early intervention and enable people to live well in safe, affordable homes.

About You
We are looking for a strategic and credible housing leader with deep expertise in compliance, governance, asset strategy and service transformation. You will have experience leading complex housing services in a regulated environment, a clear grasp of the Regulator’s expectations, and a track record of driving improvement through insight, engagement and performance management. You will be a Chartered Member of the CIH, and bring strong financial literacy in HRA and capital planning.

This is a key moment to join Swindon. You will be supported by a focused leadership team, trusted to lead change, and given the opportunity to shape a modern housing service in a Borough that is serious about improvement.

Find out more and apply atwww.joinswindon.co.uk. Or contact our recruitment partners atTile Hill: Anita Denton ([e-mail]/ 07725 554802) or Mark Bearn ([e-mail]/ 07747 181490).

Closing date: midnight Sunday 29th June 2025

To apply
To apply, please submit an up-to-date copy of your CV (three sides of A4 maximum), along with a supporting statement (three sides of A4 maximum) detailing your experience, and achievements and addressing the key criteria for the role set out on this site and using examples to demonstrate how you meet the requirements.Documents should be uploaded via our website, please include and upload the below information in two documents only.If you experience any issues whilst applying, please [e-mail].

Applications should include:

• Full contact details;
• Names, positions, organisations and contact details for two referees (we will ask your permission before contacting referees);
• Details of your current salary and notice period
• Notification of any dates when you are not available for an interview.

At Tile Hill, we are committed to inclusion and accessibility. We champion and support all individuals to ensure everyone feels valued, listened to and motivated to get the very best out of each recruitment process and that processes are designed to meet the needs of individuals. If you have any specific requests and would like a confidential discussion with the Tile Hill team, then please [e-mail].