Lead Manager - Tenancy Services

Newcastle City Council; Newcastle upon Tyne; On-site; GBP 70,000 - 95,000; Full time

Job summary

Newcastle City Council is seeking a Lead Manager for Tenancy Services to provide strategic and operational leadership across tenancy and estate management, income collection, allocations, voids and tenancy sustainment support.

Reporting to the Assistant Director of Housing Services, you will lead high-performing teams, drive service improvement and ensure customer-focused, compliant housing services across Newcastle.

Job description

The Lead Manager for Tenancy Services is a full-time office-based role. In this role you will provide strategic and operational leadership across a broad range of housing functions, including tenancy and estate management, income collection, allocations, voids, tenancy enforcement and tenancy sustainment support.

Reporting to the Assistant Director of Housing Services, you will lead high-performing teams and play a key role in shaping the future direction of housing management services across the city. You will ensure services are customer-focused, compliant, responsive to demand and aligned to organisational priorities, whilst driving continuous improvement and delivering excellent outcomes for tenants and communities.

You will provide leadership across complex operational and strategic challenges, overseeing performance, budgets, governance and service transformation. Working collaboratively with partners across the Council and externally, you will help develop innovative solutions that support tenancy sustainment, community wellbeing and neighbourhood resilience.

This is an outstanding opportunity for a forward-thinking housing professional with significant leadership experience and a strong understanding of social housing, regulation and customer service excellence. You will bring the vision, drive and strategic capability needed to deliver lasting improvements for residents and communities across Newcastle.

This is an exciting opportunity to join our senior leadership team and lead the delivery of critical frontline housing services. We are looking for an experienced and inspirational leader who is passionate about improving services, supporting communities and driving excellence.

At Newcastle City Council, we are Proud, Fair and Ambitious. We are looking for leaders who share these values and are committed to making a positive difference for our tenants, communities and colleagues.