Housing Options Team Leader

TN United Kingdom; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Housing Options Team Leader to oversee a dedicated team in a dynamic environment. This role involves supervising daily operations, guiding staff on housing legislation, and managing complex cases. With a focus on delivering seamless customer experiences, the ideal candidate will possess a degree or equivalent qualification and have experience in housing or social care. This position offers a 6-month contract with the potential for extension, making it an exciting opportunity for those ready to make a significant impact in the community.

Qualifications

• Degree or equivalent qualification relevant to housing or social care.
• Experience in managing teams and applying housing legislation.

Responsibilities

• Supervise the operation of the HOST Complex Casework team.
• Guide staff on housing legislation and best practices.
• Handle complex cases and prepare legal reports.

Skills

Team Management

Housing Legislation Knowledge

Customer Service

Report Preparation

Education

Degree or equivalent professional qualification

Job description

We are working closely alongside a Local Authority in Tower Hamlets to assist with the appointment of a Housing Options Team Leader, on a 6-month contract, highly likely to be extended at client's discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £22.85 - £30.29 per Hour

Responsibilities:

• Supervise the day-to-day operation of the HOST Complex Casework team.
• Guide staff in applying housing legislation, statutory duties, and best practices.
• Liaise with internal teams and external partners to deliver seamless customer journeys.
• Assist with recruitment, staff development, and HR procedures.
• Handle complex cases and prepare reports, including briefing legal representatives.

Qualifications:

• Degree or equivalent professional qualification relevant to the role.
• Evidence of continued professional development.

Experience Required:

• Experience working in housing, social care, or homelessness services.
• Experience managing or supervising a team in a customer-focused environment.
• Proven ability to apply policies, procedures, and legislation fairly and consistently.
• Experience dealing with complex and sensitive cases.

Please note:

• You should be available to work immediately or at short notice.
• You should have the right to work in the U.K.