Housing Options & Prevention Officer — Empowering Support

CIH International Housing Group; Scarborough; On-site; GBP 30,000 - 33,000; Part time

Benefits offered by this job

Public sector pension

Salary sacrifice

Employee discounts

Travel loans

Health Assured

Job summary

North Yorkshire Council is seeking a Homelessness Prevention Support Officer to support the housing options and advice service in Scarborough. You will develop tailored support plans for clients with assessed needs and provide tenancy support in temporary and move-on accommodation.

You will liaise with internal and external teams to remove barriers and promote client independence. Training will be provided to develop expertise in housing and support.

Qualifications

• Experience in customer focus and building good relationships.
• Excellent verbal and written communication skills.
• Able to work flexibly in a busy customer-focused environment.
• Ability to empower and enable clients to make informed choices.
• Effective time management under pressure.
• Willingness to learn and adapt in a training-led role.

Responsibilities

• Assist staff in delivering the housing options and advice service.
• Develop support plans for clients’ individually assessed needs.
• Provide tenancy support for clients in temporary and move-on accommodation.
• Liaise with internal and external departments as required.

Skills

Customer focus

Communication

Flexibility

Empower clients

Time management

Willingness to learn

Job description

North Yorkshire Council is seeking a Homelessness Prevention Support Officer to support the housing options and advice service in Scarborough. You will develop tailored support plans for clients with assessed needs and provide tenancy support in temporary and move-on accommodation.

You will liaise with internal and external teams to remove barriers and promote client independence. Training will be provided to develop expertise in housing and support.