Homeless Assessment Officer

Bury Council; Bury; Presencial; GBP 26.000 - 34.000; Jornada completa

Descripción de la vacante

Bury Council is seeking a dedicated Homeless Assessment Officer for the Homeless Assessment and Support Team. This full-time fixed-term12-month contract role focuses on assessing and supporting rough sleepers, engaging individuals to access accommodation, and delivering robust housing interventions within a rights-based framework.

The role includes frontline contact via multiple channels and requires applying homelessness legislation, coordinating with services, and promoting prevention outcomes

Formación

• Interpret and apply homelessness legislation.
• Experience in providing housing and homelessness advice and preventing homelessness.
• Knowledge of types of housing options available.
• Ability to work flexibly and place the customer at the centre of service delivery.
• Working knowledge of Information Technology.

Responsabilidades

• Identify and engage rough sleepers to access accommodation and support services.
• Be the first point of contact for customers accessing the service via in-person, telephone, written, or online portal.
• Assist customers with self-help and identify housing solutions to prevent homelessness.
• Fulfil the council's legal obligations in relation to statutory responsibilities and current legislation and guidance.

Conocimientos

Interpret homelessness legislation

Housing and homelessness advice

Housing options knowledge

Customer-centered service delivery

Information technology basics

Descripción del empleo

Homeless Assessment and Support Team

About the role

An exciting opportunity has arisen within the Homeless Assessment and Support Services for a full-time Homeless Assessment Officer on a fixed-term contract for 12 months. The Homeless Assessment and Support Services team is a dynamic and dedicated service that strives to provide comprehensive housing advice, support, and interventions to prevent and relieve homelessness.

This role offers a unique opportunity to specialise in supporting rough sleepers across the borough, working proactively with some of the most vulnerable members of our community. The successful candidate will play a key role in identifying, engaging, and assisting individuals who are sleeping rough, helping them access accommodation, support services, and sustainable housing solutions, while contributing to the borough’s strategic approach to reducing rough sleeping

The post holder will be required to be the first point of contact for customers accessing the service in a number of different ways, this can by direct presentation to the service over the telephone in writing or via our online access portal.

A key area of the role is assisting customers with self help and where necessary identifying solutions to housing problems, sourcing and providing Positive prevention outcomes and helping people to secure and sustain suitable accommodation. Homeless Assessment Officers are also required to fulfil the councils Legal Obligations in relation to statutory responsibilities in line with current Legislation and Guidance along with the Councils policy and procedures.

This role requires someone who has:

• The ability to interpret and apply homeless legislation
• Experience of providing housing and homelessness advice along with preventing homelessness.
• Knowledge of the different types of housing options available
• Ability to work flexibly and place the customer at the centre of service delivery
• Working knowledge of Information Technology

Normal hours of work are 37 hours per week based around the usual business working week. Dependent on service requirements, you may be required to work on a rota basis.

About Bury

The Council is committed to safeguarding and promoting the welfare or children, young people and vulnerable adults and expects all staff to share this commitment.
Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.
In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.

As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way

Benefits of working for Bury Council

To hear about the benefits for working with Bury Council, please visit A good employer | greater jobs
We support employees to work with agility, where appropriate for the post and service requirements.
We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.