Homeless Assessment Officer

Bury Council; Bury St Edmunds; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Zusammenfassung

Bury Council is seeking a full-time Homeless Assessment Officer for a 12-month fixed-term contract within the Homeless Assessment and Support Team. The post focuses on assisting rough sleepers, accessing accommodation and support services, and reducing homelessness in the borough.

The role involves being the first point of contact for customers via multiple channels and ensuring interventions align with current legislation and council policies.

Qualifikationen

• Interpret and apply homeless legislation.
• Experience in providing housing and homelessness advice.
• Knowledge of available housing options.
• Ability to work flexibly and place the customer at the centre of service delivery.
• Working knowledge of Information Technology.

Aufgaben

• Be the first point of contact for customers via multiple channels (in person, phone, written, online).
• Identify solutions to housing problems and provide positive prevention outcomes.
• Assist rough sleepers to access accommodation and support services.
• Fulfil the council's legal obligations in relation to statutory responsibilities and policy procedures.

Kenntnisse

Interpret homeless legislation

Housing and homelessness advice

Knowledge of housing options

Customer-centered service delivery

Information Technology

Jobbeschreibung

Homeless Assessment and Support Team

About the role

An exciting opportunity has arisen within the Homeless Assessment and Support Services for a full-time Homeless Assessment Officer on a fixed-term contract for 12 months. The Homeless Assessment and Support Services team is a dynamic and dedicated service that strives to provide comprehensive housing advice, support, and interventions to prevent and relieve homelessness.

This role offers a unique opportunity to specialise in supporting rough sleepers across the borough, working proactively with some of the most vulnerable members of our community. The successful candidate will play a key role in identifying, engaging, and assisting individuals who are sleeping rough, helping them access accommodation, support services, and sustainable housing solutions, while contributing to the borough’s strategic approach to reducing rough sleeping.

The post holder will be required to be the first point of contact for customers accessing the service in a number of different ways, this can by direct presentation to the service over the telephone in writing or via our online access portal.

A key area of the role is assisting customers with self help and where necessary identifying solutions to housing problems, sourcing and providing Positive prevention outcomes and helping people to secure and sustain suitable accommodation. Homeless Assessment Officers are also required to fulfil the councils Legal Obligations in relation to statutory responsibilities in line with current Legislation and Guidance along with the Councils policy and procedures.

This role requires someone who has:

• The ability to interpret and apply homeless legislation
• Experience of providing housing and homelessness advice along with preventing homelessness.
• Knowledge of the different types of housing options available
• Ability to work flexibly and place the customer at the centre of service delivery
• Working knowledge of Information Technology

Normal hours of work are 37 hours per week based around the usual business working week. Dependent on service requirements, you may be required to work on a rota basis.

About Bury

The Council is committed to safeguarding and promoting the welfare or children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service. In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.

As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way

Benefits of working for Bury Council

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We support employees to work with agility, where appropriate for the post and service requirements.
We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.