Housing Options Officer - Rough Sleeper Team - 12 month Fixed term contract

BCP Council; Bournemouth; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Training & development

Hybrid/flexible working

Disability Confident Employer

Job summary

BCP Council is seeking a Housing Options Officer to join the Rough Sleeper Team. The role focuses on helping people experiencing or at risk of rough sleeping by applying housing legislation, resolving cases and coordinating with partner services to achieve lasting outcomes.

The post emphasises strong customer service, partnership working and problem-solving skills in a community-based role with some hybrid and flexible working. A driving licence is preferred and English fluency is essential.

Qualifications

• Excellent customer service and ability to engage with people facing homelessness.
• Strong partnership working with local agencies.
• Good problem-solving skills and decision-making under pressure.

Responsibilities

• Communicate effectively to understand how to help people resolve their housing situation.
• Apply relevant homelessness legislation to make decisions based on quality investigations and assessments.
• Manage a caseload effectively within competing demands.
• Collaborate with other services and colleagues to find lasting solutions for customers.
• Understand homelessness prevention and proactively working to prevent housing crisis.

Skills

Customer service

Partnership working

Problem-solving

Job description

Housing Options Officer Rough Sleeper TeamAre you passionate about finding solutions to homelessness and supporting people who are rough sleeping or who have experienced rough sleeping?An opportunity has opened for a Housing Options Officer within BCP Housing Rough Sleeping Prevention team.

You will be joining our existing dynamic and specialist team, our aim is to prevent rough sleeping wherever possible and where it is not possible ensure it is rare, brief and non-recurring. This role will require your excellent customer service, partnership working and problem-solving skills, helping people in often complex and difficult situations.

If you can:

• Communicate effectively, to really understand how to help people to resolve their housing situation
• Apply relevant legislation to make decisions based on quality investigations and assessment
• Manage a caseload effectively within competing demands
• Collaborate with other services and your colleagues & help them to find a lasting solution to their problem
• Understand homelessness prevention and support, proactively working to prevent housing crisis

This role will specialise in working with customers who have no local connection to the BCP area.

The role will require proactive partnership working with both support agencies and other local authorities to establish sustainable and positive outcomes for customers.

An understanding of both homelessness legislation and the complexities of rough sleeping is essential.

We offer opportunities for training and professional development.

The role is largely community based but there is an opportunity for some hybrid and flexible working.

For an informal discussion about this post please contact Tom Moore on [e-mail]

This post is covered by Part7 of the Immigration Act(2016) and therefore the ability to speak fluent English is an essential requirement for the role.

A full driving licence and access to a vehicle is preferred.

You must be able to evidence your right to work and commit to the duration of the contract.

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

This authority is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.

Starting salary for this role is £35,570 (pro rata for part-time colleagues).

This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation.

Be part of a forward thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.

Internal colleagues are also normally appointed at the bottom of the band, unless moving within the same profession and skill level, where the pay band is the same they can be appointed to the existing pay point.

Learn more in our ‘More than just a post’ brochure on our careers site.

At BCP Council, inclusion is more than a promise – it’s how we work.

We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive. From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.

It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.

If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP

About BCP Council BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.

Our Benefits A Place to Thrive – Join BCP Council At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.

Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at Employee benefits | Working for BCP

Be the difference - Join an organisation that values you More About us | Working for BCP

DBSBCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.