Housing Options Officer: Prevent Homelessness & Support

Epsom & Ewell Borough Council; Epsom; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Annual leave

Gym membership

Car parking

Pension scheme

Job summary

Epsom & Ewell Borough Council is seeking a Housing Options Officer in Epsom to cover maternity leave. You will assess homeless applicants, interview them and issue Personal Housing Plans under the Homelessness Reduction Act 2017, aiming to prevent homelessness and secure suitable housing.

Ideal candidates will have frontline interviewing experience in housing, strong negotiation and mediation skills, and the ability to work with partners to explore housing options that keep people in their homes

Qualifications

• Experience in housing role within local authority or housing association.
• Good understanding of Housing Act 1996 (as amended).
• Ability to interview, assess and issue Personal Housing Plans.

Responsibilities

• Assist people requiring housing advice or who are in housing need, homeless or facing homelessness.
• Interview and assess homeless applicants under the Homelessness Reduction Act 2017.
• Develop Personal Housing Plans and work with the Triage officer on same-day decisions.
• Collaborate with partners and agencies to maximise housing options for service users.
• Negotiate with landlords and letting agents to prevent homelessness.
• Provide customer-focused, empathetic and practical housing advice and support.

Skills

Interviewing skills

Negotiation

Job description

Epsom & Ewell Borough Council is seeking a Housing Options Officer in Epsom to cover maternity leave. You will assess homeless applicants, interview them and issue Personal Housing Plans under the Homelessness Reduction Act 2017, aiming to prevent homelessness and secure suitable housing.

Ideal candidates will have frontline interviewing experience in housing, strong negotiation and mediation skills, and the ability to work with partners to explore housing options that keep people in their homes