Housing Options Officer: Guide Lettings & Tenancies

North Tyneside Council; New York; On-site; GBP 28,000 - 34,000; Full time

Job summary

North Tyneside Council is recruiting a Housing Options Officer to support the New Homes Officers with the allocation and letting of homes. You’ll guide housing applicants through the process and provide advice on housing options to help create sustainable tenancies.

You will carry out verification checks, visits and viewings with customers, and work with vulnerable households, applying safeguarding principles and the council's Lettings Policy.

Qualifications

• Experience in social housing and knowledge of allocations and lettings.
• Awareness of safeguarding and working with vulnerable households.
• Excellent customer service and organisational skills.
• Ability to follow policies and procedures relevant to lettings.

Responsibilities

• Support the allocation and letting of homes in line with policy.
• Guide housing applicants through processes and provide options advice.
• Carry out verification checks, visits and viewings with customers.
• Help create sustainable tenancies in line with Lettings Policy.

Skills

Social housing experience

Allocations and lettings knowledge

Customer service excellence

Safeguarding awareness

Job description

North Tyneside Council is recruiting a Housing Options Officer to support the New Homes Officers with the allocation and letting of homes. You’ll guide housing applicants through the process and provide advice on housing options to help create sustainable tenancies.

You will carry out verification checks, visits and viewings with customers, and work with vulnerable households, applying safeguarding principles and the council's Lettings Policy.