Housing Options Officer

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their team in London. This role focuses on preventing homelessness by assessing customer needs and providing tailored support. You will work collaboratively with various organizations to maximize housing options and ensure customers receive the necessary advice and assistance. The ideal candidate will possess strong communication skills and a solid understanding of housing legislation. If you thrive in a fast-paced environment and are passionate about making a difference, this opportunity is perfect for you.

Benefits

Referral Bonus

Flexible Working Hours

Professional Development Opportunities

Qualifications

• Knowledge of homelessness legislation and prevention strategies.
• Experience in a customer-oriented environment.

Responsibilities

• Assess customer needs and provide holistic support.
• Liaise with organizations to prevent homelessness.

Skills

Knowledge of Housing Act 1996

Customer Service Skills

Effective Communication

Organizational Skills

Pressure Management

Job description

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Responsibilities include, but are not limited to:

1. Working to the No Wrong Door (NWD) programme to assess customer needs, ensuring a holistic problem-solving approach to customer needs.
2. Being the lead officer in guiding and assisting customers through their preferred options in exploring a planned and coordinated approach to identified key support needs, including housing, employment, and childcare.
3. Liaising and working with all relevant organizations and partners to prevent homelessness by increasing alternative housing options and maximizing customer choice.
4. Ensuring that customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their housing options.
5. Negotiating and conciliating with landlords, parents, and other accommodation providers to prevent homelessness and provide practical assistance to help customers remain in or gain alternative accommodation wherever possible.

Requirements:

• Knowledge of the duties owed to the homeless under Part VII of the Housing Act 1996 and the Homelessness Act 2002.
• Knowledge of strategies for preventing homelessness and the main housing options initiatives, provided by both statutory and voluntary organizations.
• The ability to communicate effectively verbally and in writing to an excellent standard, giving advice and information sensitively and persuasively.
• Experience of working in a busy customer-oriented environment, delivering excellent customer service.
• The ability to work under pressure, organize and prioritize work, and deliver tasks to a high standard and deadline to meet individual targets.
• Enhanced DBS check, dated within the last 12 months, on the update service. Fast-track options may be available through our recruitment process.

Working with Archer Resourcing Ltd:

We have been helping healthcare professionals find exciting new roles for years, leveraging our extensive relationships with major employers in UK social care to give you the best chance of landing your next role.

We operate across the UK and are known for efficient recruitment. Please note, we can only respond to candidates who meet the exact requirements of the position. For queries, contact Archer directly using the provided details.

Due to high application volumes, we are unable to respond to all applications. However, we may retain your CV for future opportunities.

We also offer a £250 referral bonus for anyone you recommend who may be interested.