Housing Options Advisor - Solihull

Think Recruitment; Coleshill CP; Hybrid; GBP 26,000 - 37,000; Full time

Benefits offered by this job

£23.00 per hour - Umbrella

Weekly pay

Hybrid working arrangement

Award-winning employer

Contract pipeline

Job summary

Think Recruitment partners with an award-winning housing association in the West Midlands to recruit a Housing Options Advisor on a temporary, 3-month basis. Hybrid role with 2-3 days in the office; £23 per hour umbrella and weekly pay.

You will be the first point of contact for customers at risk of homelessness, handling enquiries, performing initial assessments under the Homelessness Reduction Act 2017, and supporting the team with casework while visiting communities and properties.

Qualifications

• Experience in Housing Options or homelessness prevention.
• Knowledge of the Homelessness Reduction Act 2017.
• Full UK driving licence and access to your own vehicle.

Responsibilities

• Managing housing and homelessness enquiries via telephone, email and face-to-face.
• Completing initial assessments to determine customer needs.
• Using negotiation and mediation to prevent homelessness.
• Carrying out community and property visits to assess temporary accommodation.
• Supporting the wider team with housing applications and casework.
• Providing high-quality, customer-focused housing advice and support.

Skills

Communication skills

Empathy

Negotiation

Problem-solving

Interpersonal skills

Job description

HOUSING OPTIONS ADVISOR - AWARD-WINNING HOUSING ASSOCIATION

Location: West Midlands - Hybrid (2-3 days office-based)

Rate: £23.00 per hour - Paid Weekly

Job Type: Temporary / 3 Months

THE OPPORTUNITY

Looking to take the next step in your housing career?

We are a specialist recruitment agency partnering with an award-winning, forward-thinking Housing Association in the West Midlands.

Known for their exceptional community impact and strong workplace culture, this organisation rarely opens its doors to external contract talent.

This is a fantastic opportunity to:

• Get your foot in the door with an industry leader
• Gain valuable housing sector experience
• Build your professional network
• Make a genuine difference to customers from day one

THE ROLE - PROACTIVE & REWARDING

As a Housing Options Advisor, you will be at the heart of the service, acting as the first point of contact for individuals and families at risk of homelessness.

You will provide proactive advice, support and early intervention to help prevent homelessness wherever possible.

Your day-to-day responsibilities will include:

• Managing housing and homelessness enquiries via telephone, email and face-to-face
• Completing initial assessments under the Homelessness Reduction Act 2017 to determine customer needs
• Using negotiation and mediation skills to work with landlords, families and other parties to prevent homelessness
• Carrying out community and property visits to assess the suitability of temporary accommodation
• Supporting the wider team with housing applications, case management and general casework
• Providing high-quality, customer-focused housing advice and support

WHAT YOU NEED

• Proven experience within Housing Options, Homelessness Prevention or a Housing Association environment
• Strong working knowledge of the Homelessness Reduction Act 2017
• Valid UK driving licence and access to your own vehicle - essential for community/property visits
• Ability to work on a hybrid basis, spending 2-3 days per week in the office
• Excellent communication and interpersonal skills
• Strong empathy, negotiation and problem-solving abilities

WHY APPLY

• £23.00 per hour - Umbrella
• Weekly pay
• Opportunity to work with an award-winning social housing employer
• Long-term, stable contract pipeline
• Excellent potential for internal networking and future opportunities
• Hybrid working arrangement