Housing Options Advisor: Preventing Homelessness

COVENTRY CITY COUNCIL; Coventry; Presencial; GBP 22 000 - 28 000; Tempo integral

Resumo da oferta

Coventry City Council is seeking a Housing Options Assistant to help tackle homelessness and respond to residents in need. You will listen, assess needs, and help people access the right support at the right time, through face-to-face, phone, or online channels.

You’ll gather essential information, carry out initial assessments, and provide clear advice to customers. This new team offers an exciting opportunity to shape support from the very beginning for Coventry’s vulnerable residents.

Qualificações

• Strong interpersonal skills with a calm and understanding manner.
• The ability to communicate clearly with a wide range of people from different backgrounds.
• Confidence in using ICT systems and writing clear case notes and client correspondence.
• The ability to work in a busy environment and adapt to changing needs.
• Strong organisational skills with the ability to prioritise your workload.
• A team player who can also work independently when required.

Responsabilidades

• Assess people’s housing and support needs to understand the intervention required.
• Manage enquiries, referrals, and appointments for homelessness assessments.
• Carry out initial assessments to ensure customers receive appropriate help, at the appropriate time.
• Work with partners across the public, voluntary, and community sectors to signpost effectively.
• Keep accurate records and ensuring data is entered correctly into our systems.
• Support the delivery of homelessness prevention work and assist the team in delivering a high quality service to residents.

Conhecimentos

Interpersonal skills

Clear communication

ICT systems

Organisational skills

Team player

Multichannel communication

Experience supporting vulnerable

Descrição da oferta de emprego

Coventry City Council is seeking a Housing Options Assistant to help tackle homelessness and respond to residents in need. You will listen, assess needs, and help people access the right support at the right time, through face-to-face, phone, or online channels.

You’ll gather essential information, carry out initial assessments, and provide clear advice to customers. This new team offers an exciting opportunity to shape support from the very beginning for Coventry’s vulnerable residents.