Housing Options Advisor

Wychavon-and-Malvern-Hills-District-Council; Pershore; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous annual leave

Training and development

Onsite nursery with staff discount

Discounted gym and swim membership

Health and wellbeing support

Cycle to Work

Employee discounts

Job summary

Wychavon District Council in Pershore is seeking a housing professional to deliver homelessness advice and services. You will be the key contact for clients facing homelessness, delivering statutory obligations. The role requires empathy, customer focus, and ICT competence.

The post is office-based with some agile working and offers a range of staff benefits. Closing date and interview dates are provided, with sponsorship for Right to Work in the UK not available.

Qualifications

• Experience in housing or customer service roles.
• Ability to empathise with vulnerable clients.
• Ability to prioritise a varied workload.
• Written and verbal communication skills.
• Knowledge of housing related legislation or Acts is desirable.

Responsibilities

• Interview clients approaching the Council as homeless.
• Work with clients to find solutions to homelessness.
• Administer and discharge statutory obligations for those threatened with homelessness.
• Write letters accepting or ending housing duties.
• Liaise with statutory and non-statutory agencies to address homelessness.
• Provide housing advice tailored to clients' needs.

Skills

Customer service

Team player

IT skills

Numeracy

Literacy

Housing legislation

Dealing with difficult situations

Empathy

Job description

The following content displays a map of the jobs location - Pershore

Wychavon and Malvern Hills District Councils are committed to delivering excellent advice and support services to homeless people approaching the council for housing assistance.

We are looking for a housing professional to join our team who can demonstrate their experience of delivering good quality homelessness advice or services. They would be a key point of contact for those facing homelessness to deliver the Council’s statutory obligations under the Housing Act 1996 Part Vll, and the Homelessness Reduction Act 2017.

The ability to empathise with clients and engage with potentially vulnerable people is essential.

The role involves:

Interviewing those approaching the Council as homeless

Working with clients to find solutions to their homelessness

Administering and discharging the Council’s statutory and regulatory obligations to people threatened with or experiencing homelessness.

Writing to clients accepting and ending legal duties.

Liaison with statutory and non-statutory agencies to investigate homelessness and to assist in the prevention or relief of homelessness

Giving housing advice tailored to the needs of the clients

About you

To be considered for this role you will need:

• To be customer focused and dedicated to providing an excellent service
• Have previous experience of working in a similar role in a housing or customer service environment
• Be a team player
• Have good I.T. skills
• Be able to initiate creative solutions for service improvements
• To be able to prioritise a varied workload
• To be able to deal with difficult situations in a calm and caring manner
• Previous experience in a similar role
• A good level of numeracy and literacy skills
• A detailed knowledge of housing related legislation
• Excellent computer skills and good working knowledge of computer systems

This post is subject to a Disclosure and Barring Service Check.

What we can offer

Our staff are at the heart of what we do and are key to ensuring we deliver our We are WychavonDistrict Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.

Closing date: Sunday 23 August 2026

Interview date: Thursday 3rd & Friday 4th September 2026

Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.