Housing Operations Manager (High Rise)

CIH International Housing Group; Leicester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading social housing provider in the Midlands is seeking a Housing Operations Manager in Leicester to oversee operations for high-rise housing schemes. This role emphasizes managing a team, enhancing community engagement, and ensuring safety compliance, offering a compelling opportunity for experienced housing professionals.

Benefits

Up to 28 days holiday plus bank holidays

Pension scheme with up to 12% employer contributions

Company van and uniform (role-dependent)

Flexible and remote working options

Devices like iPad and mobile phone (role-dependent)

Qualifications

• Experience in housing or neighbourhood services is essential.
• Comfort with anti-social behaviour issues and tenancy disputes.
• Must be available for on-call emergency response.

Responsibilities

• Manage daily housing operations and lead a high-performing team.
• Handle escalations and complex tenancy issues.
• Ensure compliance on safety and housing regulations.

Skills

Proactive leadership

Decisiveness in managing cases

Strong knowledge of tenancy law

Collaboration skills

Customer-focused service

Coaching and developing teams

Job description

The Vacancy

Platform Housing Group, one of the largest social housing providers in the Midlands, is seeking experienced housing professionals to lead our Localities team.

We are looking for a confident and committed Housing Operations Manager to oversee a neighbourhood team in Leicestershire, managing two high-rise housing schemes in Leicester.

This role offers an excellent opportunity for an experienced housing professional to take on a high-profile position, managing daily housing operations and fostering safe, engaged communities for our customers.

Our customers and communities are central to our mission. This role focuses on improving neighbourhoods, enhancing tenancy sustainability, and positioning Platform as the landlord of choice.

As Housing Operations Manager, you will line-manage a small but high-performing team, ensuring service excellence, case oversight, and collaboration across departments. You will handle escalations, complex tenancy issues, and engage with external stakeholders such as police, fire services, social care, and compliance teams.

You will also work closely with other managers to keep policies current, compliant, and aligned with company strategy and best practices.

You will lead on customer complaints and inquiries, using feedback to drive continuous improvement. Additionally, you will ensure team safety and compliance in areas like Fire and Building Safety, Health & Safety, lone working, and gas safety. Safeguarding and domestic abuse awareness will be key aspects of your role, supporting good practice and case management.

About You

You should bring strong housing management experience, proactive leadership, and an understanding of the needs in high-density housing environments. Comfort navigating anti-social behaviour, safeguarding, domestic abuse, and tenancy disputes is essential.

Qualifications and skills include:

• Proven leadership in housing or neighbourhood services
• Decisiveness in managing sensitive or urgent cases
• Strong knowledge of tenancy law and current practices
• Excellent collaboration and influencing skills with external partners
• Commitment to inclusive, customer-focused service
• Experience coaching and developing frontline teams

Ideally, you will live within 20 minutes of our Leicester high-rise locations (De Montfort House and Elizabeth House) and be available for out-of-hours emergency response via an on-call rota. A basic DBS check will be required.

The Company

Join us at Platform and find your purpose! Working here means more than a job; it’s about making a difference in people’s lives.

We are the largest social housing association in the Midlands, dedicated to building homes, strong communities, and positive change.

If you’re interested but require a different working pattern, please mention this in your application or discuss it during the interview. We value diversity and aim to attract the best talent, recognizing that one size does not fit all.

We offer opportunities for growth, training, up to 28 days holiday plus bank holidays, a workplace pension with up to 12% employer contributions, a company van and uniform (role-dependent), flexible and remote working options, and devices like an iPad and mobile phone (role-dependent).

Our Values

• People Matter: We prioritize colleagues and customers, valuing differences, openness, and honesty.
• Own It: We commit to our promises, make decisions confidently, and continuously learn and adapt.
• One Team: We collaborate, support each other, and aim for everyone to reach their potential.
• Be Brave: We are curious, courageous, and innovative, celebrating successes and learning from failures.