Housing Admin & Support Officer, Level C - Flexible Hours

Leicester City Council; Leicester; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Generous annual leave

Local Government Pension Scheme

Flexible working

Discounts on city buses and trains

Job summary

Leicester City Council is seeking an organised administrator to join the Housing Service. The role offers full-time or part-time permanent positions, with 37 hours or 22.5 hours per week, based at New Parks Housing Office, Leicester.

You’ll manage databases, respond to calls and emails, and ensure procedures are followed with focus on data protection and high-quality service. Benefits include generous annual leave and flexible working.

Qualifications

• Experience carrying out intermediate level administration tasks using IT applications (Word, Excel, Email, websites).
• Strong verbal and written communication skills for excellent customer service.
• Excellent organisational skills with the ability to work under pressure in a fast-paced environment.
• High attention to detail and the ability to input data and maintain databases accurately.
• Experience supporting meetings by taking minutes and recording actions.

Responsibilities

• Develop, produce, and maintain service-specific processes, systems, databases and documents in line with corporate standards.
• Respond to telephone enquiries and emails; resolve enquiries efficiently to ensure smooth service delivery.
• Work to policies and procedures with a good understanding of data protection and written procedures.
• Support meetings by taking minutes and recording actions.

Skills

Verbal communication

Written communication

Customer service

Organisational skills

Attention to detail

Tools

Word

Excel

Email

Web browsers

Job description

Leicester City Council is seeking an organised administrator to join the Housing Service. The role offers full-time or part-time permanent positions, with 37 hours or 22.5 hours per week, based at New Parks Housing Office, Leicester.

You’ll manage databases, respond to calls and emails, and ensure procedures are followed with focus on data protection and high-quality service. Benefits include generous annual leave and flexible working.