Housing Administrator

Hft; Bristol; On-site; GBP 21,000 - 28,000; Full time

Job summary

Hft is seeking a highly organised Housing & Central Support Administrator to join our Commercial Housing team. You’ll provide administrative support to the Housing team and help reception and central services, ensuring income processes and tenancy documentation run smoothly.

You’ll be the first point of contact for tenants, families, councils and contractors. You’ll handle Housing Benefit administration, tenancy records and reporting with accuracy and privacy.

Qualifications

• Experience in administration or customer service.
• Highly organised with strong time management.
• Confident using MS Office and digital systems.
• Detail-oriented with tenancy and financial records.

Responsibilities

• Act as first contact for Housing Services enquiries via phone, email and in person.
• Support income and rent administration, Housing Benefit and Council Tax correspondence.
• Prepare tenancy documentation and maintain housing system records.
• Produce correspondence and reports, manage post and purchase orders.
• Maintain GDPR and data accuracy, supporting health, equality, and safety policies.

Skills

Administration

Customer service

MS Office

GDPR

Job description

At Hft, our vision is to create a future where learning disabled people can live the best life possible. We do this by campaigning for change, providing personalised support and creating solutions that enable people to live independently.

We’re now looking for a highly organised and customer-focused Housing & Central Support Administrator (Housing & People) to join our Commercial Housing team. This is a key role supporting tenants, families and colleagues — helping ensure income processes, tenancy documentation and housing administration run smoothly and efficiently.

About the role

As Housing & Central Support Administrator, you’ll provide high-quality administrative support to the Housing team, while also supporting reception and central services across the organisation.

You’ll act as a first point of contact for:

• Tenants and families
• Support teams
• Housing Officers
• Local authorities
• Contractors and external partners

You’ll play an important part in supporting income processes, Housing Benefit administration and tenancy documentation — helping ensure our tenants’ homes are secure, compliant and well-managed.

What you’ll be doing

• Act as the first point of contact for Housing Services enquiries, delivering professional and responsive customer service via phone, email and in person, while managing shared inboxes within service standards.
• Provide comprehensive income and rent administration support, including processing Housing Benefit and Council Tax correspondence, liaising with local authorities, and accurately recording benefit outcomes.
• Support lettings and tenancy processes by preparing tenancy documentation, maintaining accurate housing system records, and ensuring all legal and compliance paperwork is up to date.
• Deliver efficient administrative and operational support, including producing correspondence and reports, managing post, raising purchase orders, and maintaining accurate electronic and paper records.
• Ensure high standards of quality and compliance by logging tenant and agency contact, maintaining GDPR and data accuracy standards, and supporting Health & Safety, Equality & Diversity, and Data Protection policies.

What we’re looking for

• Experienced in administration or customer service
• Highly organised with strong time management skills
• Confident using MS Office and maintaining digital systems
• Detail-oriented, particularly when handling financial and tenancy records
• Professional and compassionate when working with tenants and families
• Aware of confidentiality and GDPR requirements

Desirable (but not essential)

• Experience in housing or supported housing
• Basic understanding of Housing Benefit and Council Tax processes

Why join Hft?

Our values shape everything we do:

• Diverse – We champion equity, diversity and inclusion.
• Kind – Compassion is at the heart of our work.
• Positive – We focus on solutions and collaboration.
• Visionary – We imagine and create better futures.

You’ll be joining a supportive organisation where your administrative skills directly contribute to stability, independence and better outcomes for people with learning disabilities.

Interested?

If you’re organised, approachable and motivated to make a difference in a housing environment — we’d love to hear from you