Housing Officer Team Leader

Scottish Federation of Housing Associations; Scotland; Hybrid; GBP 40,427 - 43,704; Full time

Benefits offered by this job

Health and Wellbeing resources

Internal support networks

Retail discounts

Job summary

Blackwood Housing Association in Scotland is seeking Team Leaders to guide teams and enhance housing services. As a key player, you will lead through transformation, ensuring operations are customer-focused and compliant with regulations. The role demands strong leadership skills, commitment to service excellence, and the ability to work across multiple sites. Employees enjoy health benefits, discounts, and opportunities for career progression. Salary ranges from £40,427.66 to £43,704.92 for 35 hours a week, with two available positions regionalized in Scotland.

Qualifications

• Experienced housing professional with knowledge of housing legislation.
• Confident leader who can motivate and develop a team.
• Highly organized with decision-making skills.
• Committed to excellent customer service.

Responsibilities

• Lead and support a team to deliver customer-focused housing services.
• Ensure operations comply with policies and regulatory standards.
• Drive performance in tenancy sustainment and customer engagement.
• Promote best practice and maintain knowledge of housing legislation.
• Oversee data management and reporting processes.
• Support site-based staff alongside management.
• Attend meetings at various office locations.

Skills

Knowledge of housing legislation and regulation

Leadership and team development

Organizational skills

Customer service commitment

Problem-solving skills

Job description

North East of Scotland, West of Scotland

Blackwood Homes and Care

About the Role

This is an exciting time to join Blackwood Housing Association as we create new team leader roles to deliver on our ambitious strategic direction, focused on delivering even better outcomes for our tenants and communities across Scotland. We’re looking for Team Leaders who are energised by change and motivated by purpose - leaders who want to help shape the future of housing services. You’ll play a key role in leading teams through transformation, embedding new ways of working, and translating our strategic ambitions into real, day‑to‑day improvements for the people we serve. With opportunities to influence service development, support staff to thrive, and contribute to an organisation that is evolving and growing, this is a chance to build a leadership career that genuinely makes a difference.

What You’ll Be Doing

• Lead and support a team to deliver excellent, customer‑focused housing services
• Ensure day‑to‑day operations comply with policies, procedures, and regulatory standards
• Drive performance across key areas such as tenancy sustainment, customer engagement, and void management
• Promote best practice and maintain up‑to‑date knowledge of housing legislation and professional standards
• Oversee accurate data management, reporting, and audit trail processes
• Support and supervise site‑based staff alongside the wider management team
• Attend meetings across office locations as required

What We’re Looking For

• An experienced housing professional with strong knowledge of housing legislation and regulation
• A confident leader with the ability to motivate, coach, and develop a team
• Highly organised, with strong decision‑making and problem‑solving skills
• Committed to delivering excellent customer service and continuous improvement
• Comfortable working across multiple sites and collaborating with a range of stakeholders

Why Join Us?

• Opportunity to lead and shape high‑quality housing services
• Work within a supportive and forward‑thinking organisation
• Make a meaningful impact in communities across Scotland
• Ongoing professional development and career progression opportunities

Our employee benefits

• Access to Health and Wellbeing resources such as 24 hour GP service, physiotherapy, 24/7 Employee Assistance Program and in‑house Mental Health First Aiders
• Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums
• Discounts at major online and High Street retailers

If you’re passionate about housing and ready to take the next step in your leadership career, we’d love to hear from you.

The deadline for submission of applications is by 16/04/2026.

Closing date for applications

Thursday 30th April 2026, 17:00

Full salary & employment details

35 Hours per week

£40,427.66 - £43,704.92 (GN07)

2 Positions Available:

• West of Scotland
• East/North of Scotland