Housing Services Team Leader - Drive Change & Impact

Scottish Federation of Housing Associations; Scotland; Hybrid; GBP 40,427 - 43,704; Full time

Benefits offered by this job

Health and Wellbeing resources

Internal support networks

Retail discounts

Job summary

Blackwood Housing Association in Scotland is seeking Team Leaders to guide teams and enhance housing services. As a key player, you will lead through transformation, ensuring operations are customer-focused and compliant with regulations. The role demands strong leadership skills, commitment to service excellence, and the ability to work across multiple sites. Employees enjoy health benefits, discounts, and opportunities for career progression. Salary ranges from £40,427.66 to £43,704.92 for 35 hours a week, with two available positions regionalized in Scotland.

Qualifications

• Experienced housing professional with knowledge of housing legislation.
• Confident leader who can motivate and develop a team.
• Highly organized with decision-making skills.
• Committed to excellent customer service.

Responsibilities

• Lead and support a team to deliver customer-focused housing services.
• Ensure operations comply with policies and regulatory standards.
• Drive performance in tenancy sustainment and customer engagement.
• Promote best practice and maintain knowledge of housing legislation.
• Oversee data management and reporting processes.
• Support site-based staff alongside management.
• Attend meetings at various office locations.

Skills

Knowledge of housing legislation and regulation

Leadership and team development

Organizational skills

Customer service commitment

Problem-solving skills

Job description

Blackwood Housing Association in Scotland is seeking Team Leaders to guide teams and enhance housing services. As a key player, you will lead through transformation, ensuring operations are customer-focused and compliant with regulations. The role demands strong leadership skills, commitment to service excellence, and the ability to work across multiple sites. Employees enjoy health benefits, discounts, and opportunities for career progression. Salary ranges from £40,427.66 to £43,704.92 for 35 hours a week, with two available positions regionalized in Scotland.