Housing Officer (Hybrid) - Community & Resident Experience

NOTTING HILL; Chelmsford; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Notting Hill Genesis is seeking a Housing Officer in England to own homes and schemes, build strong relationships with residents and deliver responsive services within your portfolio.

You will be visible in communities, coordinate repairs, estate standards, antisocial behaviour, service charges and performance of managing agents, and use resident feedback to improve services, with a hybrid working arrangement of at least two days in communities and two days in the office.

Qualifications

• Previous experience working in housing or as a Housing Officer.
• Excellent interpersonal and verbal communication skills.
• A tenacious and resilient approach, with strong problem-solving abilities.
• Excellent investigative, influencing and negotiation skills.
• Strong analytical skills and a customer-focused mindset.

Responsibilities

• Build strong relationships with residents by being visible, accessible and responsive to questions or concerns about their homes and communities.
• Investigate complaints, disputes and antisocial behaviour cases, providing clear, well-documented resolutions and keeping residents informed.
• Carry out estate inspections and coordinate action on repairs, fire risk assessments, safeguarding and health and safety concerns.
• Set and manage service charges, ensuring budgets are fair, transparent and clearly communicated to residents.
• Work with managing agents, contractors and internal teams to resolve issues, improve performance and ensure agreed responsibilities are delivered.
• Use resident feedback, performance information and local knowledge to identify improvements and enhance the services provided across your portfolio.
• Ensure that requests for payment from managing agents are paid on time, This role follows a hybrid working arrangement. You'll spend at least two days each week working in communities, residents' homes, estates or schemes, and at least two days working alongside colleagues in an office.

Skills

Interpersonal skills

Verbal communication

Problem-solving

Negotiation skills

Analytical skills

Customer-focused mindset

Resilience

Job description

Notting Hill Genesis is seeking a Housing Officer in England to own homes and schemes, build strong relationships with residents and deliver responsive services within your portfolio.

You will be visible in communities, coordinate repairs, estate standards, antisocial behaviour, service charges and performance of managing agents, and use resident feedback to improve services, with a hybrid working arrangement of at least two days in communities and two days in the office.