Housing Officer

JobsTrackR; Hatley; On-site; GBP 29,000 - 33,000; Full time

Job summary

JobsTrackR seeks a Housing Officer in Croydon to manage a portfolio of residential properties and act as the main point of contact for tenants.

You will deliver tenancy management services including sign-ups, reviews, successesions, assignments, and mutual exchanges, and investigate breaches of tenancy in line with policies and procedures. The role involves ASB case management, audits, and liaising with repairs and legal teams.

Qualifications

• Experience in tenancy management or housing services.
• Ability to manage multiple properties and tenant records.
• Good communication and stakeholder liaison skills.

Responsibilities

• Manage a portfolio of residential properties and act as the main point of contact for tenants.
• Deliver tenancy management services including sign-ups, reviews, successesions, assignments, and mutual exchanges.
• Investigate and resolve breaches of tenancy in line with policies and procedures.
• Manage anti-social behaviour (ASB) cases with evidence gathering and agency liaison.
• Conduct tenancy audits, estate inspections, property visits, and neighbourhood walkabouts.
• Support residents to sustain tenancies and access support services.
• Respond to resident enquiries, complaints, safeguarding concerns, and housing issues.
• Liaise with repairs, maintenance, legal, compliance, and community safety teams to resolve issues.
• Prepare case files, reports and witness statements for legal proceedings.

Skills

Tenant management

ASB handling

Record keeping

Stakeholder liaison

Job description

Housing Officer needed in Croydon Paying £22.41 per hr ref 9784

Full time hours on a temporarybasis

• Key Responsibilities
  • Manage a portfolio of residential properties and act as the main point of contact for tenants.
  • Deliver effective tenancy management services, including tenancy sign-ups, reviews, successions, assignments, and mutual exchanges.
  • Investigate and resolve breaches of tenancy agreements in accordance with policies and procedures.
  • Manage anti-social behaviour (ASB) cases, gathering evidence and working with relevant agencies to achieve successful outcomes.
  • Conduct tenancy audits, estate inspections, property visits, and neighbourhood walkabouts.
  • Support residents to sustain tenancies and access appropriate support services where required.
  • Respond to resident enquiries, complaints, safeguarding concerns, and housing-related issues.
  • Liaise with repairs, maintenance, legal, compliance, and community safety teams to resolve issues effectively.
  • Prepare case files, reports, witness statements, and supporting documentation for legal proceedings where necessary.
  • Monitor neighbourhood standards and address environmental concerns affecting residents.
  • Build positive relationships with residents, community groups, and partner organisations.
  • Maintain accurate records and case management information in line with data protection requirements.
  • Ensure compliance with housing legislation, policies, procedures, and regulatory standards.
  • Support service improvement initiatives and contribute to achieving performance targets.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared