Housing Officer - Harlow District Council

Essex County Council; Harlow; Presencial; GBP 38.000 - 53.000; Jornada completa

Descripción de la vacante

Harlow District Council is seeking a Housing Officer to join the Housing Management Team on a temporary basis. The role involves estate and tenancy management, delivering a high-quality, customer-focused service while working on-site and traveling around the district as needed.

You will handle tenancy breaches, anti-social behaviour responses, tenancy audits, and various tenancy-related issues, ensuring compliance with housing law and council policies while supporting residents and encouraging

Formación

• Experience in housing management gained in local authority, RSL or related organisation.
• Excellent people skills with the ability to communicate effectively with a wide range of people.
• Proactive approach to problem solving and delivering under pressure.
• Good administration and IT skills.

Responsabilidades

• Manage housing stock and tenancy administration.
• Address breaches of tenancy and anti-social behaviour in collaboration with partner agencies.
• Conduct tenancy audits and respond to tenancy-related queries.
• Assist residents with tenancy and lease inquiries and provide related support.
• Engage with customers and involve them in housing service decisions.

Conocimientos

Housing management

Communication

Problem solving

Administration

IT literacy

Descripción del empleo

Housing Officer - Harlow District Council

Harlow District Council

Temporary, Full Time

£33.00 ph (umbrella)

Location: Harlow

Closing Date: 26th October 2026

Essex County Council are delighted to be supporting Harlow District Council to recruit a temporary Housing Officer on a 3 month basis. Please note that this post requires the successful individual to be based on site full time initially and then moving to a minimum of 3 days per week on site once training and induction has been completed. Please note that you will need access to a car and must be able travel around the district.

Harlow is a district of contrasts and an ideal location to both live and work. The town itself is thriving, with excellent shopping and leisure facilities for all ages. We have good road links to the M11 and M25 and excellent rail connections to London and Stansted Airport, just 35 minutes and 20 minutes away from Harlow respectively.

The role:

Harlow District Council are seeking an experienced Housing Officer who is available on short notice to join the Housing Management Team and be responsible for estate and tenancy management duties in accordance with the Council's agreed policies and working practices, delivering a first-class service that is value for money and customer focused.

As a Housing Officer you will work as part of a team responsible for management of the councils housing stock, ensuring that customers are given help and support in sustaining their tenancies. You will be directly responsible for service delivery of areas including:

• Dealing with breaches of tenancy conditions.
• Responding to reports of anti-social behaviour, including working with our partner agencies to take effective action to tackle unacceptable behaviour.
• Carrying out tenancy audits, ensuring we understand the needs of our tenants, and addressing any issues arising
• Dealing with tenancy related issues including successions, assignments and estate related incidents in line with relevant Housing law and the Councils policies.
• Assisting residents with enquiries regarding their tenancies and leases and providing support where required.
• Engaging with customers and encouraging their involvement in decisions relating to the Housing Service.

The experience you will bring:

• Knowledge and experience of Housing management gained in local authority, RSL or related organisation, including contact with general public
• Excellent people skills, with the ability to communicate effectively and diplomatically at all levels, and with a wide range of people
• A proactive and solution focused approach to problem solving.
• Knowledge of current housing legislation used to address antisocial behaviour. Understanding of the key aspects of landlord and tenant legislation
• Able to work effectively within a pressurised, customer focused environment, prioritise tasks against competing demands and deliver to very tight deadlines
• Good administration and IT skills