Housing Officer: Community & Tenancy Management Lead

Cairn Housing Association Ltd; Broughton; On-site; GBP 32,000 - 42,000; Full time

Job summary

Cairn Housing Association Ltd is seeking a Housing Officer to deliver a customer-focused housing service in line with the Scottish Social Housing Charter. You will manage a patch, oversee allocations, conduct tenancy lifecycle tasks and carry out visits to address environmental priorities.

The post requires robust safeguarding awareness and the ability to work across tenancy management, income recovery and independent living support.

Qualifications

• Educated to HND level or other relevant professional qualifications with substantial experience within a housing role or similar role delivering a customer focused service.
• Significant line management/supervisory experience.
• Knowledge of the social housing sector with detailed understanding of housing legislation and best practice guidance.
• Detailed understanding of Welfare Benefits and their interaction within the Social Housing sector.
• Access to transport to travel between locations is required for this role.
• Disclosure Scotland and Right to Work checks are mandatory for this role

Responsibilities

• Manage a designated patch, delivering effective tenancy and neighbourhood management services.
• Oversee the allocation and letting of homes, including viewings, tenancy sign-ups, settling-in visits, and liaison with Property Services to minimise void periods and ensure re-let standards are met.
• Administer all aspects of the tenancy lifecycle, including tenancy creation and termination, assignments, successions, subletting and lodger requests, in accordance with policy and legislation.
• Undertake tenancy visits, estate inspections, property checks and neighbourhood walkabouts, addressing environmental concerns and local community priorities.
• Promote sustainable tenancies through early intervention, customer support, partnership working and appropriate referrals to internal and external agencies.
• Investigate and resolve anti-social behaviour, neighbour disputes and community safety issues, using informal interventions and formal enforcement action where necessary.
• Prepare, submit and present cases for court action, including eviction proceedings where necessary, maintaining accurate records and evidencing compliance with legal requirements.
• Identify, respond to and elevate safeguarding concerns in line with organisational policies and statutory responsibilities.
• Maintain accurate records and manage a caseload effectively, ensuring timely progression of actions, compliance with procedures and a positive customer experience.

Skills

Line management

Housing sector knowledge

Welfare benefits knowledge

Transport access for travel

Education

HND level or equivalent professional qualification

Job description

Cairn Housing Association Ltd is seeking a Housing Officer to deliver a customer-focused housing service in line with the Scottish Social Housing Charter. You will manage a patch, oversee allocations, conduct tenancy lifecycle tasks and carry out visits to address environmental priorities.

The post requires robust safeguarding awareness and the ability to work across tenancy management, income recovery and independent living support.