Housing Officer

NRG.; York and North Yorkshire; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual leave

Birthday leave

Health plan

Flexible benefits

Qualifications support

Agile working

Job summary

NRG is seeking a Tenancy Sustainment Officer to join its Customer Experience Team on a fixed-term 12-month contract. You will provide housing-related support to tenants, including vulnerable customers, helping them sustain tenancies and access suitable housing and services.

You will work with tenants, partner agencies and colleagues to develop action plans, maintain records, and advocate for customers. A compassionate, proactive approach and strong communication skills are essential.

Qualifications

• Excellent communication and relationship-building abilities.
• Experience in supporting people to achieve positive outcomes.
• Proactive, solution-focused approach with good organisation.

Responsibilities

• Support tenants to maintain successful tenancies.
• Advise on rent arrears, repairs, property condition and anti-social behaviour.
• Help tenants understand and comply with tenancy agreements.
• Develop action plans and provide regular support.
• Advocate for customers to access housing, health, welfare and community services.
• Build strong relationships with customers, colleagues and external agencies.
• Maintain accurate records of support and outcomes.

Skills

Communication

Relationship building

Outcome focus

Organisation

Record-keeping

Dignity and respect

Job description

A housing association is looking for a passionate Tenancy Sustainment Officer to join its Customer Experience Team and help customers maintain their homes, live independently and thrive in their communities. This is a fixed term 12 month contract.

The Role

You will provide housing-related support to customers, including those who may be vulnerable or require additional assistance. Working closely with customers and partner agencies, you'll help people sustain their tenancies and achieve positive outcomes.

Key responsibilities include:

• Supporting new and existing tenants to maintain successful tenancies.
• Providing advice around rent arrears, repairs, property condition and anti-social behavior.
• Helping customers understand and comply with their tenancy agreements.
• Developing action plans and providing regular support.
• Acting as an advocate and helping customers access appropriate housing, health, welfare and community services.
• Building strong relationships with customers, colleagues and external agencies.
• Maintaining accurate records of support and outcomes.

About You

We are looking for someone who is passionate about supporting others and making a positive difference.

• Strong communication and relationship-building skills.
• Experience of supporting people to achieve positive outcomes.
• A proactive and solution-focused approach.
• Good organisational and record-keeping skills.
• The ability to work effectively with a range of customers and partner organisations.
• A commitment to treating people with dignity, respect and compassion.

Experience in housing, support work, social care or community services would be beneficial, although transferable experience will be considered.

What is on offer

• 26 days' annual leave
• Birthday leave
• Health cash plan
• Flexible benefits package.
• Support for qualifications, conferences and learning
• Agile working and a supportive, inclusive environment

An enhanced DBS check will be required as part of the pre-employment process.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.