Housing Officer

SNG (Sovereign Network Group); Thatcham; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

SNG (Sovereign Network Group) is seeking a Housing Officer to join the Greenham Team in West Berkshire. You will manage a diary with a mix of home, office and field duties, serving residents, colleagues and partners across the West Berkshire area.

You’ll lead tenancy, lease, and neighbourhood management to ensure safe, compliant, and responsive services, building relationships with authorities and community groups while maintaining accurate records and upholding SNG values.

Qualifications

• Experience delivering tenancy, lease, or neighbourhood management services.
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues.
• A collaborative approach, working across teams and with external stakeholders.
• Good knowledge of landlord services and the ability to apply this in practice.
• A customer-first mindset, with a track record of achieving positive outcomes.
• Confidence using digital tools to support service delivery.
• A full driving licence and access to your own vehicle.

Responsibilities

• Delivering tenancy, leasehold, and neighbourhood management services across your locality.
• Acting as a trusted point of contact for customers.
• Building relationships with local authorities, community groups, and partner agencies.
• Using data insights to improve services and ensure compliance with legislation and regulations.
• Supporting neighbourhood improvements and shaping services based on the voice of our customers.
• Maintaining accurate customer records and ensuring data is used responsibly.
• Promoting SNG's values and culture of collaboration, safety, and inclusion.

Skills

Tenancy management

Lease management

Neighbourhood management

Communication skills

Stakeholder relationships

Digital tools

Full driving licence

Tools

Landlord services software

Job description

SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide 86,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

We have a great opportunity for a Housing Officer to join our Greenham Team. Your office base will be Greenham, and you'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies across the West Berkshire area.

The Role:

As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.

You’ll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

What you'll be doing:

• Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
• Acting as a trusted point of contact for customers
• Building relationships with local authorities, community groups, and partner agencies
• Using data insights to improve services and ensure compliance with legislation and regulations
• Supporting neighbourhood improvements and shaping services based on the voice of our customers
• Maintaining accurate customer records and ensuring data is used responsibly
• Promoting SNG's values and culture of collaboration, safety, and inclusion

What we're looking for:

• Experience delivering tenancy, lease, or neighbourhood management services
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
• A collaborative approach, working across teams and with external stakeholders
• Good knowledge of landlord services and the ability to apply this in practice
• A customer-first mindset, with a track record of achieving positive outcomes
• Confidence using digital tools to support service delivery
• A full driving licence and access to your own vehicle