Housing Officer

Komplex Group; Telford; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Doctor access

Birthday day off

YouLife discounts

Mental health support

Life insurance

Car salary sacrifice

Employee of the Month

Job summary

Komplex Group is seeking a Housing Officer to manage a portfolio of properties and tenancies, delivering high service standards for residents. The role covers tenancy management, rent collection, neighbourhood support, and compliance with policies and legal requirements.

The post requires experience in housing management or related fields, strong communication and negotiation skills, and a full UK driving licence if required.

Qualifications

• Experience in housing management, tenancy support, or community development.
• Strong understanding of housing law, tenancy agreements, and rent arrears procedures.
• Excellent communication, negotiation, and conflict resolution skills.
• Ability to manage a busy workload and prioritise effectively.
• Competent in using housing management software and Microsoft Office.
• Full UK driving licence (if required for the role).

Responsibilities

• Manage the letting and termination of tenancies in accordance with policies.
• Conduct tenancy sign-ups, home visits, and inspections for compliance.
• Support residents with tenancy sustainment and welfare issues.
• Handle breaches of tenancy, ASB, rent arrears, and property misuse.
• Monitor rent accounts, identify arrears, and recover debts.
• Work with tenants to develop affordable repayment plans.
• Liaise with contractors to resolve repairs and maintain estates.
• Provide responsive customer service to tenants and applicants.
• Maintain records and reports using housing management systems.
• Ensure compliance with housing legislation and safeguarding procedures.

Skills

Communication

Negotiation

Conflict resolution

Attention to detail

Teamwork

Education

CIH qualification (desirable)

Tools

Housing management software

Microsoft Office

Job description

ReportsTo: Housing Manager / Senior Housing Officer

Salary: To be discussed during interview

Essential: Experience within a similar role & a Full UK driving licence with own vehicle.

Purpose Of The Role:

The Housing Officer is responsible for managing a portfolio of properties and tenancies, ensuring that residents receive a high standard of service. The role involves tenancy management, rent collection, neighbourhood support, and resolving housing-related issues in line with organisational policies and legal requirements.

Key Responsibilities:

Tenancy Management

• Manage the letting, and termination of tenancies in accordance with housing policies.
• Conduct tenancy sign-ups, home visits, and inspections to ensure compliance with tenancy agreements.
• Support residents with issues relating to tenancy sustainment and welfare.
• Handle breaches of tenancy, including anti-social behaviour (ASB) cases, rent arrears, and property misuse.

Rent & Income Management

• Monitor rent accounts, identify arrears, and take proactive steps to recover outstanding debts.
• Work with tenants to develop affordable repayment plans and signpost to financial support services.
• Maintain clean, safe, and well-managed estates through regular inspections.
• Liaise with contractors and maintenance teams to resolve repairs and property issues.
• Promote community engagement and positive relationships between residents.

Customer Service & Support

• Provide responsive, professional customer service to tenants and applicants.
• Work collaboratively with internal departments and external agencies (e.g., social services, police, community groups).
• Support vulnerable tenants by referring them to appropriate support services.

Compliance & Record Keeping

• Ensure compliance with housing legislation, data protection, and safeguarding procedures.
• Maintain accurate records, case notes, and reports using housing management systems.
• Contribute to policy reviews, audits, and service improvement initiatives.
• Experience in housing management, tenancy support, or community development.
• Strong understanding of housing law, tenancy agreements, and rent arrears procedures.
• Excellent communication, negotiation, and conflict resolution skills.
• Ability to manage a busy workload and prioritise effectively.
• Competent in using housing management software and Microsoft Office.
• Full UK driving licence (if required for the role).

Desirable Qualifications

• Chartered Institute of Housing (CIH) qualification or working towards it.
• Experience working with social landlords, local authorities, or housing associations.
• Knowledge of welfare benefits and financial inclusion initiatives.

Core Competencies

• Customer Focus
• Problem Solving
• Teamwork
• Integrity and Professionalism
• Attention to Detail
• Resilience and Empathy

What We Offer:

• The opportunity to make a lasting impact on services supporting individuals with complex needs.
• Ongoing training, professional development, and clinical support.
• A supportive, values-led culture that encourages innovation and best practice.
• Benefits include:
  • 24/7 access to a doctor (for you, partner, and children under 18)
  • Day off for your birthday
  • YouLife (exclusive employee discounts on retail, travel, and dining)
  • 24/7 mental health support (for you, partner, and children)
  • Home-life advice and life insurance
  • Salary sacrifice on cars (post-probation)
  • Employee of the Month initiative