Housing Officer

Insight Executive Group; Shrewsbury; On-site; GBP 26,000 - 28,000; Full time

Job summary

Insight Executive Group is seeking a Housing Officer to join a values-led organisation delivering housing and services to older and vulnerable residents across Shropshire. The role combines professional housing management with resident support, including tenancy management, rent accounts and safeguarding, with regular travel between schemes.

You will have 12 months in social housing, CIH Level 3, and be confident using housing management systems; a full UK driving licence and access to a vehicle

Qualifications

• At least 12 months' social housing experience and understanding of housing legislation, regulation and best practice.
• Knowledge of welfare benefits and confidence using IT and housing management systems.
• Empathetic, resilient and confident when dealing with challenging situations.

Responsibilities

• Manage tenancies, rent accounts, arrears and tenancy breaches.
• Support residents to sustain accommodation and maximise income.
• Handle ASB, complaints, safeguarding and property-related issues.
• Collaborate with local authorities, health services, contractors and other agencies.
• Carry out housing, health & safety and compliance checks.
• Support allocations, viewings and new resident sign-ups.
• Encourage resident engagement, wellbeing and community activities.
• Maintain accurate housing records and ensure issues are followed through.

Skills

Empathy

Resilience

Communication

IT literacy

Education

CIH Level 3 Housing Qualification

Tools

Housing management software

Job description

Housing Officer

Shropshire | £26-28 Umbrella| Full-time, 35 hours per week

Are you an experienced Housing Officer looking for a rewarding role where your work genuinely makes a difference?

We're recruiting for a Housing Officer to join a supportive, values-led organisation providing housing and services to older and vulnerable residents across Shropshire.

This is a varied, people-focused role where you'll combine professional housing management with resident support, helping people maintain their tenancies, live independently and access the right support when they need it.

The role as a Housing Officer

• Managing tenancies, rent accounts, arrears and tenancy breaches
• Supporting residents to sustain their accommodation and maximise their income
• Handling ASB, complaints, safeguarding and property-related issues
• Working with local authorities, health services, contractors and other agencies
• Carrying out housing, health & safety and compliance checks
• Supporting allocations, viewings and new resident sign-ups
• Encouraging resident engagement, wellbeing and community activities
• Maintaining accurate housing records and ensuring issues are followed through

About you

We're looking for someone with at least 12 months' social housing experience and a good understanding of housing legislation, regulation and best practice.

You’ll ideally have, or be working towards, a CIH Level 3 or equivalent housing qualification, alongside knowledge of welfare benefits and confidence using IT and housing management systems.

Most importantly, you’ll be empathetic, resilient and confident when dealing with challenging situations. Experience working with older or vulnerable residents, supported housing or resident engagement would be advantageous.

A full UK driving licence and access to a suitably insured vehicle are essential due to regular travel between housing schemes around Shropshire

If you're passionate about delivering high-quality housing services and making a positive difference to residents' lives, we'd love to hear from you.