Housing Officer

Allscreens Nationwide Ltd; Sheffield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Pension contributions up to 10%

Professional training funded by us

Volunteer day each year

Health and benefits scheme (Paycare)

Discount scheme – Acis Perkz

Staff recognition and long service

Job summary

Acis is seeking an experienced Housing Officer to manage tenancies, improve neighbourhoods and work with customers and partners to deliver positive change across our communities.

You will be visible in the communities, handle allocations, neighbourhood audits, safeguarding, and liaise with Income Management, Safer Communities and Asset Management to ensure safety and quality of service.

Qualifications

• Proven housing experience with knowledge of housing management practice and legislation.
• Computer literate with good working knowledge of Word and Excel.
• Strong customer focused approach externally and internally.
• Be committed to working as part of a team.
• Be motivated, adaptable, and able to work on own initiative to resolve problems.
• Strong communication, negotiation and influencing skills.
• Resilience in a challenging social housing environment.
• Hold or be working towards CIH qualification or equivalent.

Responsibilities

• Proactively managing tenancies and taking enforcement action.
• Handling allocation and letting processes.
• Coordinating mutual exchanges and tenancy changes.
• Carrying out neighbourhood audits and developing improvement plans.
• Working with Income Management, Safer Communities and Asset Management.
• Ensuring safeguarding and support concerns are identified and acted on.
• Health and safety inspections and checks across schemes.
• Engaging with customers to improve areas and services.

Skills

Housing management

Customer service

Communication

Initiative

Negotiation

Problem solving

Resilience

Teamwork

Education

CIH professional qualification

Equivalent qualification

Tools

Word

Excel

Job description

Make a Real Difference in Our Communities

Are you passionate about creating thriving neighbourhoods and delivering outstanding customer service? We’re looking for an experienced Housing Officer to take ownership of a diverse housing portfolio, working closely with customers, colleagues, and partner organisations to make a lasting impact. This is a visible, hands-on role where no two days are the same – from managing tenancies and improving neighbourhoods to resolving complex issues and ensuring the safety and wellbeing of our customers. You’ll be a confident communicator, a problem solver, and a champion for positive change, bringing both housing expertise and a customer-first approach to everything you do. In return, you’ll have the opportunity to shape communities, influence improvements, and see the direct impact of your work every day. If you’re resilient, motivated, and ready for a challenging yet highly rewarding career in social housing, we’d love to hear from you.

As a Housing Officer, a typical day might include:

• Proactively managing tenancies and taking the necessary enforcement action.
• Dealing with all aspects of the allocation and letting process.
• Coordinating mutual exchanges, successions, or other tenancy changes.
• Carrying out regular neighbourhood audits and developing neighbourhood plans to improve the communities we work.
• Working closely with other departments including Income Management, Safer Communities and Asset Management.
• Ensuring that safeguarding and support concerns are identified, reported and actioned.
• Assisting in ensuring we are compliant with our heating and electrical servicing activity, and following relevant processes and
• protocol.
• Health and safety inspections and checks of our schemes and blocks.
• Engaging with customers to improve the area they live, and the services we offer.
• Liaising with partners, agencies and stakeholders.
• Accurately updating the housing management system, along with the systems and portals of our partners.
• Playing an active role in corporate projects or groups.

Your role is about managing the tenancies and neighbourhoods on your patch.

You will be visible in the communities we work, engaging with our customers.

You will make a real difference through driving change and improvement. Its challenging, and extremely rewarding.

Some of the experience/skills we need to consider you:

• Proven housing experience, with a well-developed knowledge of housing management practice and legislation.
• Computer literate with a good working knowledge of software such as word and excel – you will need to use these to do the job.
• A strong customer focussed approach both externally and internally.
• Be committed to working as part of our team.
• Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions.
• Strong communication, negotiation and influencing skills.
• Resilience. Working in social housing is a challenging but rewarding career, you’ll be helping to bring real change to our customers’ lives.
• You will hold or be working towards a Chartered Institute of Housing Professional Qualification or equivalent.

What will make you stand out from the crowd:

• Enthusiasm and passion for delivering outstanding customer service.
• New ideas to challenge the way of doing things.
• Positivity and the ability to embrace change.
• A drive to achieve excellent results.
• Solution driven with the ability to analyse complex issues and develop and deliver effective and positive outcomes.

Being part of the Acis team, you’ll get:

• Generous holiday entitlement – 25 days annual leave (rising by one day per year to max of 30)plus bank holidays
• Pension contributions up to 10%
• The opportunity to undertake professional training, funded by us.
• One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
• Staff benefits with Paycare – A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
• Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
• Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
• Long service awards for our loyal employees
• Cycle to work scheme
• Employee Assistance Programme to give you confidential advice and support, when you need it
• Professional membership subscription to support your continuous professional development
• Death in service benefit as part of our pension scheme

Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we’re happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you