Housing Officer

Havering Education Services; Romford; On-site; GBP 38,000 - 42,000; Full time

Job summary

An established industry player is seeking motivated Housing Officers to join their dynamic Resident Services Team. This role focuses on assisting tenants in sustaining their tenancies while promoting independence and well-being. You will collaborate with various internal and external partners, addressing complex issues such as tenancy management, mental health, and housing legislation. Your expertise will contribute to delivering exceptional services and maintaining high standards in the community. If you're passionate about making a difference and have a track record in social housing, this is an exciting opportunity to advance your career in a supportive environment.

Qualifications

• Experience in social housing and tenancy management.
• Ability to handle complex casework and develop stakeholder relationships.

Responsibilities

• Establish effective working relationships to meet performance indicators.
• Engage with agencies to support tenants and reduce homelessness.

Skills

Tenancy Management

Social Housing Experience

Excellent Communication

Problem Solving

Negotiation Skills

IT Skills (Microsoft Excel)

Job description

Grade 6 - £38,058 - £41,442 pa

The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage their independence, quality of life, safeguarding, and health and well-being. This includes issues such as housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and promoting personal independence.

We develop a holistic picture of each resident to serve as the principal point of contact for other council departments, actively resolving issues such as gas access, hoarding, tenancy fraud, and safeguarding.

The post holder will act as the principal contact for a local area, estate, or group of residents, ensuring the environment and conditions are maintained to a high standard.

We are a motivated and high-achieving team seeking 2 additional Housing Officers with tenancy management experience to join us.

The work is challenging yet rewarding. You will maintain an excellent, seamless service by collaborating with partners and internal and external services.

The post reports to the Senior Housing Officer and aims to:

1. Establish effective working relationships with colleagues to ensure a team approach, meeting performance indicators and targets.
2. Engage with internal and external agencies to support tenants, reduce homelessness, and deliver services related to neighbourhood sustainment, income management, adult social care, children’s services, and mental health.
3. Build strong partnerships with agencies, assess risks, and support cases involving mental health, domestic violence, substance misuse, and disabilities, including attending multi-agency meetings.
4. Work with internal departments on tenancy breaches, including ASB, harassment, domestic violence, hate crime, and nuisance, including court attendance.
5. Collaborate with stakeholders to deliver excellent tenant and leasehold management services, ensuring the sustainability of tenancies and neighborhoods.
6. Work with the Income Team to address arrears and support vulnerable residents.

Candidates should have experience in social housing, tenancy management, or similar roles, handling complex casework face-to-face and in writing, and developing relationships with stakeholders. Knowledge of tenancy, housing, and leasehold advice, best practices, and compliance is desirable.

• Proven success in multi-agency working, outcome-focused, clear thinker, excellent communicator, negotiator, and problem solver.
• Excellent IT skills, especially Microsoft Excel.
• Customer-focused, able to interpret housing legislation, work on operational projects, and meet deadlines.
• Must have a full UK driving license and access to a vehicle.

Please view Job Profile for more details.

For an informal discussion, contact [e-mail] or [e-mail].

The closing date is 9th May 2025, but applications may close early if interest is high. You will be notified of the outcome, and interview dates will be confirmed.

For assistance with your application, contact the Recruitment Helpdesk at 01708 432770.

Additional Information

We value diversity and encourage applications regardless of age, disability, ethnicity, faith, gender identity, or sexual orientation. Our residents come from diverse backgrounds, as do our employees. Find out what it means to Choose Havering.

The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Appointments involving work with these groups may require a DBS check.

Please attach a supporting statement (max 2 A4 sides) explaining how you meet the criteria for this role. Remove all personal information from your documents, as we practice anonymised recruitment.