Housing Officer

Havering Music School; Romford; On-site; GBP 38,000 - 42,000; Full time

Job summary

An established industry player is seeking motivated Housing Officers to join their dynamic team. This role offers the chance to make a significant impact on residents' lives by assisting with tenancy management and promoting independence. You will collaborate with various internal and external agencies to ensure excellent service delivery, tackle complex issues, and support vulnerable residents. If you have a passion for social housing and a commitment to improving community well-being, this is a rewarding opportunity to contribute positively to your community.

Qualifications

• Experience in social housing and tenancy management, handling complex casework.
• Ability to build relationships with stakeholders and work collaboratively.

Responsibilities

• Establish effective working relationships to meet performance targets.
• Engage with agencies to support tenants and reduce homelessness.
• Handle casework related to breaches of tenancy conditions.

Skills

Tenancy Management

Social Housing Experience

Communication Skills

Negotiation Skills

Problem-Solving Skills

IT Skills (Microsoft Excel)

Education

Experience in Social Housing

Knowledge of Housing Legislation

Job description

Grade 6 - £38,058 - £41,442 pa

The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage their independence, quality of life, safeguarding, and health and well-being across various issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and promoting personal independence.

We develop a holistic picture of each resident to serve as the principal contact for other council departments, actively resolving issues such as gas access, hoarding, tenancy fraud, and safeguarding.

The post holder will act as the principal point of contact for a specific area, estate, or group of residents, ensuring the environment is well maintained and of high quality.

We are a motivated, high-achieving team seeking two additional Housing Officers with tenancy management experience to join us.

This role is both challenging and rewarding, requiring collaboration with partners and internal/external services to maintain excellent service standards.

The post holder will report to the Senior Housing Officer and will be responsible for:

1. Establishing effective working relationships with colleagues to ensure a team approach, meeting performance indicators and targets.
2. Engaging with internal and external agencies to support tenants, reduce homelessness, and deliver seamless services, including working with Neighbourhood Sustainment, Income Management, Adult Social Care, Children’s Services, and Mental Health services.
3. Building strong partnerships, assessing risk, and supporting cases involving mental health, domestic violence, substance misuse, disability, and attending multi-agency meetings.
4. Handling casework related to breaches of tenancy conditions, including ASB, harassment, domestic violence, hate crime, and nuisance, including court attendance.
5. Collaborating with stakeholders to deliver excellent tenant and leasehold management services, and promoting tenancy and neighborhood sustainability.
6. Working with the Income Team to address arrears and support vulnerable residents.

Applicants should have experience in social housing, tenancy management, or similar roles, handling complex casework face-to-face and in writing, and developing relationships with stakeholders. Knowledge of tenancy, housing, and leasehold advice, as well as compliance and best practices, is desirable.

• Proven success in multi-agency working, outcome-focused, with excellent communication, negotiation, and problem-solving skills.
• Strong IT skills, particularly in Microsoft Excel.
• Customer-focused, able to interpret complex legislation, work on operational projects, and meet deadlines.
• Full UK driving license and access to a vehicle are required.

Please view the Job Profile.

For informal discussions, contact [e-mail] or [e-mail].

The closing date is 9th May 2025, but applications may close early due to high interest. You will be notified of the outcome, and interview dates will be confirmed.

For assistance with your application, contact the Recruitment Helpdesk at 01708 432770.

Additional Information

We value diversity and are committed to equal opportunities. Our residents and staff come from all walks of life. Find out what it means to Choose Havering.

The London Borough of Havering is committed to safeguarding children, young people, and vulnerable adults. If your role involves working with these groups, a DBS check may be required.

Please attach a supporting statement (up to 2 A4 sides) explaining how you meet the role criteria, ensuring all personal details are removed for anonymised recruitment.