Housing Officer

Forhousing; Ellesmere Port; Hybrid; GBP 32,000; Full time

Job summary

ForHousing is seeking a dedicated individual to deliver top-quality housing and neighbourhood services in Ellesmere Port. Your role will encompass tenancy management, community dispute resolution, and working closely with residents to enhance neighbourhood initiatives, all aimed at improving tenant satisfaction and community wellbeing.

Benefits

Hybrid working

Wellbeing centre access

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Knowledge of working in social housing required.
• Excellent customer service and communication skills needed.

Responsibilities

• Delivering a high-quality neighbourhood management service.
• Taking a proactive approach to resolving anti-social behaviour.
• Providing a customer-focussed allocations and lettings service.

Skills

Customer service

Communication

Education

Knowledge of social housing

Job description

Application Closing Date 04/07/2025 23:59

Salary £31848.60 per annum

Location Ellesmere Port

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.

As part of our Housing Managed Contract, you’ll deliver a customer-focussed housing and neighbourhood service to create great places for people to live and work. By working effectively with residents, stakeholders, and partners, you’ll help develop community initiatives to benefit the neighbourhood.

Why ForHousing?

• Best companies 2-star employer – our colleagues rated us an “Outstanding Place to Work”.
• Hybrid working – most of your time can be spent working at home, or you’re free to spend more time in the office if you prefer.
• Agile working – we are outcome driven, so we empower you to do your best work, in the way that works best for you.
• STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
• Smartech – purchase technology or white goods and spread the cost.
• Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
• Cycle to work scheme – save up to 40% on bikes and equipment.
• Employee Assistance Programme – access to a 24/7 counselling and support helpline.

What you’ll be doing:

• Delivering a high-quality neighbourhood management service including tenancy, void, and estate management.
• Taking a proactive approach to resolving anti-social behaviour, tenant, and neighbourhood disputes.
• Providing a customer-focussed allocations and lettings service, including property inspections, accompanied viewings, tenancy sign-ups, and post-tenancy visits.
• Carrying out neighbourhood inspections to identify problems and ensuring appropriate action is taken.
• Working within safeguarding protocols.
• Working with residents, elected members, community, or voluntary groups to encourage community development initiatives.

What we’re looking for:

• Knowledge of working in social housing.
• Excellent customer service and communication skills.
• Use of a vehicle for work purposes.

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community.

If you need any adjustments to be made to our recruitment process, please get in touch with the team on [e-mail]

Please note we reserve the right to close this advert early, depending on application volumes.