Housing Officer

CIH International Housing Group; Sheffield; On-site; GBP 28,000 - 35,000; Full time

Job summary

Une organisation reconnue dans le secteur du logement offre une occasion unique de rejoindre son équipe pour un remplacement de maternité en tant qu'agent de logement. Le candidat idéal doit avoir une expérience solide en gestion de l'habitat, une approche centrée sur le client et un désir d'apporter des changements positifs dans la vie des résidents. Avec un soutien professionnel et des opportunités d'apprentissage, ce rôle est à la fois exigeant et gratifiant.

Benefits

25 jours de congés annuels plus jours fériés

Contribution au pension jusqu'à 10%

Formation professionnelle financée

Congé payé pour bénévolat

Programme d'assistance aux employés

Qualifications

• Expérience confirmée dans le secteur du logement.
• Compétence en gestion de la clientèle.
• Capacité à travailler de manière autonome.

Responsibilities

• Gérer proactivement les baux et les quartiers.
• Effectuer des audits de quartier et élaborer des plans d'amélioration.
• Collaborer avec d'autres départements pour gérer les préoccupations des clients.

Skills

Communication

Négociation

Résilience

Service client

Tools

Word

Excel

Job description

We have an excellent opportunity to join our neighbourhoods team for 9 months on a maternity cover basis. You will be working with a warm and welcoming team who are friendly as they are professional.

This role is all about managing tenancies and neighbourhoods on your patch, As someone who enjoys being visible you will be the type of person loves engaging with our customers.

As a Housing officer, a typical day might include:

• Proactively managing tenancies and taking the necessary enforcement action.
• Dealing with all aspects of the allocation and letting process.

• Coordinating mutual exchanges, successions, or other tenancy changes.
• Carrying out regular neighbourhood audits and developing neighbourhood plans to improve the communities we work.
• Working closely with other departments including Income Management, Safer Communities and Asset Management.
• Ensuring that safeguarding and support concerns are identified, reported and actioned.
• Assisting in ensuring we are compliant with our heating and electrical servicing activity, and following relevant processes and protocols.
• Health and safety inspections and checks of our schemes and blocks.
• Engaging with customers to improve the area they live, and the services we offer.
• Liaising with partners, agencies and stakeholders.
• Accurately updating the housing management system, along with the systems and portals of our partners.
• Playing an active role in corporate projects or groups.

Some of the experience/skills we need to consider you:

• Proven housing experience, with a well-developed knowledge of housing management practice and legislation.
• Computer literate with a good working knowledge of software such as word and excel - you will need to use these to do the job.
• A strong customer focussed approach both externally and internally.
• Be committed to working as part of our team.
• Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions.
• Strong communication, negotiation and influencing skills.
• Resilience. Working in social housing is a challenging but rewarding career, you'll be helping to bring real change to our customer's lives.

• What will make you stand out from the crowd:
• Enthusiasm and passion for delivering outstanding customer service.
• New ideas to challenge the way of doing things.
• Positivity and the ability to embrace change.
• A drive to achieve excellent results.
• Solution driven with the ability to analyse complex issues and develop and deliver effective and positive outcomes.

Being part of the Acis team, you'll get:

• Generous holiday entitlement - 25 days annual leave plus bank holidays (pro rata)
• Pension contributions up to 10%
• The opportunity to undertake professional training, funded by us.
• One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
• Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
• Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
• Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
• Long service awards for our loyal employees
• Cycle to work scheme
• Employee Assistance Programme to give you confidential advice and support, when you need it
• Professional membership subscription to support your continuous professional development
• Death in service benefit as part of our pension scheme

As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application.

Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need