Housing Officer

CIH International Housing Group; London; On-site; GBP 27,000 - 30,000; Full time

Job summary

CIH International Housing Group is seeking a Housing Officer to manage housing operations in supported living services in North West London. The role involves providing frontline service, managing tenancies, and ensuring high standards of service delivery while collaborating with various stakeholders. Applicants should have experience in supported housing and a full UK driving license.

Benefits

21 days holiday plus bank holidays and Major Jewish holidays

Pension scheme (NatWest Cushion)

Blue light card for discounts at retailers

Eyecare benefits via Vision Express

Long service recognition

Employer referral bonus

Season ticket loan and Bike2Work scheme

Employee Assistance and Wellbeing Programme

Development and career progression opportunities

Qualifications

• Experience in supported or social housing, asset-based approach preferred.
• Knowledge of housing options, welfare entitlements, and legal rights.
• Full UK Driving license and ability to travel.

Responsibilities

• Manage day-to-day operational management of housing and tenancy.
• Provide support and advice on housing options and entitlements.
• Collaborate with stakeholders to ensure appropriate assessments.

Skills

Experience in supported or social housing

Knowledge of housing options

Understanding of safeguarding procedures

Strong planning and prioritization skills

Job description

Job Title: Housing Officer

Salary: £27,000 - £30,000

Hours: 36 hours

Location: North West London

Closing date: 13th June 2025

Kisharon Langdon UK has an exciting opportunity for a Housing Officer to join the growing team in Colindale, London.

Kisharon Langdon is a newly merged charity offering a broad range of services of enhanced quality, enabling us to better support people with learning disabilities and autism and their families. Our services span from nursery and school to further education, employment opportunities, and supported living, helping individuals with learning disabilities and autism to thrive and realize their ambitions.

While we support the Jewish community, we celebrate diversity and welcome applicants from all backgrounds.

The Role

The Housing Officer will be responsible for the day-to-day operational management of housing, facilities, and tenancy management concerning properties within supported living services in London. The Head of Estates & Facilities Management, based in London, will oversee all housing-related matters.

The role includes providing frontline service to members, managing tenancies and leases, conducting property inspections, tenancy verification checks, and community management. The focus is to ensure high standards of service delivery, meet performance targets, and foster excellent relationships with stakeholders.

The post holder will be accountable for property management services across the London portfolio and contribute to growth opportunities, which requires the ability to drive.

Key Responsibilities

1. Collaborate with individuals with learning disabilities, the registered manager, social work team, families, landlords, and stakeholders to ensure appropriate assessment and transition into supported living.
2. Provide support and advice on housing options, rights, and entitlements related to social welfare to secure safe and sustainable accommodation.
3. Manage all London housing projects, ensuring requirements are met and tasks are completed timely.
4. Build and maintain a high profile for the organization through networking and liaison, promoting best practices and legislative compliance.
5. Support outcome targets by maintaining high-quality assessments and meeting KPIs such as voids, arrears, and standards.
6. Handle housing complaints resolution with support from the Head of Housing & Facilities Management when necessary.

About You

• Experience in supported or social housing, asset-based approach preferred.
• Knowledge of housing options, welfare entitlements, and legal rights.
• Understanding of safeguarding procedures.
• Experience in small-scale project management.
• Full UK Driving license and ability to travel.
• Strong planning and prioritization skills for managing workload independently.
• Ability to work across services and manage conflicting priorities.

What We Offer

• 21 days holiday, increasing with service length, plus bank holidays and Major Jewish holidays.
• Pension scheme (NatWest Cushion).
• Blue light card for discounts at retailers.
• Eyecare benefits via Vision Express.
• Long service recognition, employer referral bonus.
• Season ticket loan and Bike2Work scheme.
• Employee Assistance and Wellbeing Programme.
• Development and career progression opportunities.

How to Apply

Please submit your CV and a brief cover letter outlining your relevant experience by the closing date: Friday, 13th June 2025.

Note: We may shortlist and interview candidates before the closing date depending on application volume. Early applications are encouraged.

This position is subject to an Enhanced Disclosure via the Disclosure and Barring Service.