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Defects Officer - Housing

Paradigm Housing Group

High Wycombe

On-site

GBP 25,000 - 35,000

Full time

4 days ago

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Job summary

Join a leading housing organization as a Defects Officer in High Wycombe, where you will enhance customer care while managing and resolving housing defects. This role promises dynamic interaction with customers and collaboration with internal teams, ensuring high service standards are met. Ideal candidates will be detail-oriented, proactive, and passionate about customer satisfaction, working towards impactful solutions in the housing sector.

Benefits

Health Cash Plan

Bonus potential

Competitive Pension options

25 days Holiday plus 3 days closure at Christmas

Up to 3 paid volunteering days

Flexible working options

Qualifications

Strong communication skills for customer engagement.
Ability to quickly resolve inquiries and defects.
Team-oriented with a proactive attitude.

Responsibilities

Serve as the primary contact for customer defect inquiries.
Collaborate with various teams to ensure defect resolution.
Communicate updates and maintain customer relations.

Skills

Customer Care

Attention to Detail

Organizational Skills

IT Skills

Join to apply for the Defects Officer - Housing role at Paradigm Housing Group

20 hours ago Be among the first 25 applicants

Join to apply for the Defects Officer - Housing role at Paradigm Housing Group

Are you passionate about delivering exceptional customer care? Do you have a keen eye for detail and enjoy tackling challenges head-on? If so, we have an opportunity for you to join our dynamic Aftercare team as a Defects Officer. The role is varied and involves engaging with our customers, including homeowners and tenants in our new build properties, as well as collaborating with contractors, consultants, and other stakeholders. As part of our Aftercare Team, you'll work closely with Development Delivery, Design & Quality teams, and other internal contacts at Paradigm.

You will be the primary point of contact for customer enquiries regarding outstanding defects. Your exceptional organisational skills and self-motivation will be instrumental in swiftly and efficiently resolving issues, ensuring prompt solutions and proactive communication with our customers. Your ability to keep customers well-informed and maintain regular updates with key contacts will showcase your commitment to delivering outstanding service.

To excel in this role, you'll need excellent IT skills and an ability to adapt to new systems.

If you have a team-oriented approach and a strong work ethic, along with a genuine passion for delivering exceptional customer care, this role is perfect for you. Join us, and not only will you utilise your customer service expertise and communication skills but also gain valuable insights into the housing and property sector, whilst making a real impact in our customers' lives.

About Us

We are a values’ driven, ambitious organisation. We’re Best Companies 2 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. At Paradigm, we work hard, strive for excellence, in return we offer a great place to work an attractive range of benefits such as Health Cash Plan, Bonus potential, competitive Pension options and 25 days Holiday on starting in addition to 3 days closure at Christmas, up to 3 paid volunteering days as well as supporting flexible ways of working. We welcome applications from all sections of the communities we work in.

Hours of work are: 37 p/w Monday to Thursday 9-5.30pm and Friday 9-5pm with some flexibility over start and finish times.

Further information: For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email recruitment@paradigmhousing.co.uk and we will respond as soon as possible.

As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.

We reserve the right to close this role earlier than the published date should we identify a suitable candidate therefore we recommend early applications.

Thank you for your interest in Paradigm Housing Group thus far.

Seniority level

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Entry level

Employment type

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Full-time

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Non-profit Organization Management

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