Housing Officer

Serco; Lancaster; On-site; GBP 27,000; Full time

Job summary

Join a forward-thinking organization as a Housing Officer, where your role will be pivotal in ensuring vulnerable asylum seekers have access to safe and quality housing. This dynamic position requires excellent people skills and resilience, as you will oversee property inspections, manage repairs, and support service users. With a commitment to diversity and inclusion, this company offers a supportive environment where you can make a meaningful impact. If you're ready to contribute to essential public services and thrive in a team-oriented culture, this opportunity is for you.

Benefits

Company Car

Pension – 6%

Employee Assistance Programme

Discounts for Major Brands

Safe and Supportive Culture

Qualifications

• Experience in property management or as a Housing Officer is ideal.
• Ability to handle challenging situations and customer complaints.

Responsibilities

• Conduct monthly property inspections to ensure compliance.
• Manage onboarding and withdrawal of properties.
• Respond to and resolve customer complaints.

Skills

Communication Skills

Conflict Resolution

Property Management

Resilience

Education

Experience as a Housing Officer

Background with Vulnerable Individuals

Tools

Toolkit for Minor Repairs

Job description

Select how often (in days) to receive an alert:

Salary:£26,906
Hours:Full-time, 37.5 hours per week (Monday – Friday, 08:00 – 18:00)
On-call rota:Approx. every 10 weeks
Company car provided (UK driving licence required)

About the Role

Serco, on behalf of theHome Office, manages theAsylum Accommodation and Support Services Contract (AASC)across the North West. Our mission is to support vulnerable asylum seekers by ensuring they have access to safe, high-quality housing and essential services.

As aHousing Officer, you’ll play a key role in ensuring our accommodation meets the required standards. You’ll oversee properties across Lancaster and Barrow , carrying out inspections, handling minor repairs, and supporting service users. This is a dynamic role that requires excellent people skills, resilience, and the ability to stay calm under pressure.

What You’ll Be Doing

• Conductingmonthly property inspectionsto ensure compliance with AASC standards
• Managing theonboarding and withdrawalof properties
• Reporting and categorisingproperty faultsfor resolution
• Carrying outminor repairsusing your provided toolkit
• Administeringoperational cash(e.g., topping up utility meters, emergency payments)
• Responding to and resolvingcustomer complaints
• Participating in anemergency on-call systemon a rota basis

What We’re Looking For

• Previous experienceas a Housing Officer is ideal, but we also welcome candidates with property management experience or a background working with vulnerable individuals
• Strongcommunication and conflict resolutionskills
• The ability to handlechallenging situations, such as anti-social behaviour, safeguarding concerns, and medical needs
• Afull UK driving licence(essential for traveling between properties)
• Ability to pass aCriminal Record Bureau (CRB) checkand Home Office security clearance

Why Serco

A place you can make an impact- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A place you can count on- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

A place for you- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Salary £26,250
• Pension – 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
• A safe and supportive culture
• A company passionate about diversity and inclusion

Choose Serco for the opportunity to work with a company that prioritizes the betterment of people's lives and the provision of quality accommodation for those in need.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application.Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leaderemployers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to thenature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.