Housing Officer

Southern Housing; Horsham; Hybride; GBP 30 000 - 40 000; Plein temps

Résumé du poste

Southern Housing is recruiting a Housing Officer to help residents sustain tenancies and thrive in safe communities. You will build relationships, give practical housing advice, manage a caseload, and work with partners to resolve issues and improve outcomes across our neighbourhoods.

The role focuses on tenancy management, safeguarding, and community wellbeing, with a proactive, customer-focused approach to delivering housing services. Based in Horsham with remote work part of the week.

Qualifications

• Experience in housing environments and tenancy enforcement.
• Experience handling nuisance and harassment cases in housing management.
• Ability to meet targets and deadlines and work under pressure.
• Full UK driving licence and access to a vehicle.
• Excellent communication across multiple channels.

Responsabilités

• Conduct property viewings and minimise void turnaround times.
• Manage tenancy enforcement processes, including notices and court attendance.
• Carry out neighbourhood inspections and lead local estate improvement initiatives.
• Support income recovery by working with the Income Team on rent/service charge collection.
• Ensure health and safety compliance, coordinate statutory inspections and risk assessments.

Connaissances

Housing management

Customer service

Communication skills

Legal compliance

Time management

Description du poste

About The Role

We are looking for a Housing Officer to join our team.

As a Housing Officer, you’ll play a key role in helping residents sustain successful tenancies and thrive in safe, well‑maintained communities. Working at the heart of our neighbourhoods, you’ll build strong relationships with residents, provide practical housing advice and support, manage a varied caseload, and work collaboratively with internal teams and external partners to resolve issues and improve outcomes. From tenancy management and safeguarding to neighbourhood improvement and resident wellbeing, you’ll take a proactive, customer‑focused approach to delivering excellent housing services and creating communities where people are proud to live.

Principal duties and responsibilities include, but are not limited to:

• Conduct property viewings, working closely with colleagues to minimise void turnaround times and prepare homes for new residents.
• Manage tenancy enforcement processes, including preparing legal documentation, serving notices and attending court hearings where required.
• Carry out neighbourhood inspections and lead local initiatives to improve estate standards, resident satisfaction and community wellbeing.
• Support income recovery by working alongside the Income Team to maximise rent and service charge collection.
• Ensure compliance with health and safety requirements, including facilitating access for statutory inspections and completing relevant risk assessments and actions.

This is a full‑time opportunity, working 35 hours per week. The successful candidate will be based at our Horsham - Owl Beech Lodge, 2 days per week, with the remaining time spent working remotely.

What you’ll need:

• Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement.
• Proven experience of following processes, using initiative, and delivering excellent customer service.
• Professional curiosity to identify residents with complex support needs.
• Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur.
• Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels.
• Ability to work effectively as part of a team, working in an agile environment.
• A full UK driving licence and access to a vehicle are essential, as this role requires regular travel across our communities, home visits, and attendance at various locations.

In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible.

Closing Date: Wednesday 28th October 2026 at 23:59

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.