Housing Officer

Hightown; Hemel Hempstead; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Blue Light Card membership

On-site gym access

Competitive pension

Job summary

Hightown Housing Association in Hemel Hempstead is hiring a Housing Officer on a fixed-term maternity cover. You will manage a portfolio of tenancies, address breaches, and work with Income Recovery to support residents.

The role focuses on safeguarding tenancies, sustaining stable communities and delivering responsive, customer‑focused housing services. You will collaborate with customers, colleagues and partners, handling enquiries and complex cases while ensuring compliance with relevant

Qualifications

• Experience in housing management.
• Knowledge of landlord and tenant law and housing-related legislation.
• Strong communication and relationship-building skills.
• Ability to manage a varied workload and make sound decisions independently.
• Experience of managing housing processes and systems.
• Proactive and solution-focused approach.
• Excellent organisational skills and attention to detail.
• A full UK driving licence and access to a vehicle are essential for this role.

Responsibilities

• Manage a portfolio of tenancies from sign-up through tenancy reviews and ongoing management.
• Address tenancy breaches and take appropriate action.
• Work with Income Recovery to address rent arrears and support tenancy sustainment.
• Respond to and resolve customer enquiries and complaints promptly.
• Handle Anti-Social Behaviour and other tenancy-related issues.
• Collaborate to ensure communities and properties are well maintained.
• Support resident engagement and opportunities to influence services.
• Build partnerships with local authorities and external agencies.
• Provide guidance as a specialist lead in housing management.

Skills

Housing management

Communication skills

Organisational skills

Decision making

Driving licence

Job description

Housing Officer (Fixed-Term Maternity Cover)

Salary: £41,349 per annum

Location: Hemel Hempstead, Hertfordshire

Hours: 35 hours per week, Monday to Friday, 9:00am to 5:00pm

Contract: Fixed-Term Contract (November 2026 to November 2027)

Make a Difference in Housing

At Hightown Housing Association, we believe everyone deserves a safe, secure home and the support they need to thrive. As a charitable housing association managing more than 9,000 homes across Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire, we are committed to providing excellent housing and support services to our customers.

About The Role

We are looking for an experienced and customer-focused Housing Officer to join our Housing team on a fixed-term maternity cover contract. This is a fantastic opportunity to play a key role in delivering outstanding housing management services while positively impacting the lives of our customers.

As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service.

You will work closely with customers, colleagues and external partners to sustain tenancies, resolve issues, maintain thriving communities and ensure excellent service delivery across your portfolio.

Key Responsibilities Include

• Managing a portfolio of tenancies from sign-up through to tenancy reviews and ongoing tenancy management.
• Dealing with tenancy breaches and taking appropriate action where required.
• Working closely with the Income Recovery team to address rent arrears and support customers in maintaining their tenancies.
• Responding to and resolving customer enquiries and complaints in a timely and professional manner.
• Managing cases involving Anti-Social Behaviour and other tenancy-related issues.
• Working with colleagues to ensure communities and properties are well maintained.
• Supporting resident engagement and ensuring customers have opportunities to influence services.
• Building effective partnerships with local authorities and external agencies.
• Acting as a specialist lead in an area of housing management, providing guidance and support to colleagues.

About You

We are looking for someone who is passionate about delivering excellent customer service and achieving positive outcomes for customers.

You Will Have

• Previous experience in housing management.
• Knowledge of landlord and tenant law and housing-related legislation.
• Strong communication and relationship-building skills.
• The ability to manage a varied workload and make sound decisions independently.
• Experience of managing housing processes and systems.
• A proactive and solution-focused approach.
• Excellent organisational skills and attention to detail.
• A commitment to providing high-quality services and putting customers first.
• A full UK driving licence and access to a vehicle are essential for this role.

What We Offer

• 33 days annual leave (including Bank Holidays), increasing with service
• Annual performance-related salary bonus
• Monthly attendance bonus
• Blue Light Card membership
• On-site gym access
• Competitive pension scheme
• Ongoing learning and development opportunities

Please note: This role is subject to an enhanced DBS check.

We shortlist on an ongoing basis and may close the advert early