Housing Officer

Sovereign Housing Association Limited; Blandford Forum; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

Join a leading housing association as a Housing Officer in Dorset, where you'll manage a diverse caseload and provide high-quality service to customers. This hybrid role offers flexibility and the chance to make a positive impact in the community. Enjoy a competitive salary and generous benefits including a flexible benefit pot and holiday package.

Benefits

Flexible working

25 Days Holiday + Bank Holidays

Generous pension scheme

Life cover

Wellbeing discounts

Qualifications

• Experience in providing excellent customer service.
• Ability to manage a complex caseload.

Responsibilities

• Resolve housing management challenges including anti-social behaviour.
• Manage own caseload and build effective relationships with agencies.

Skills

Communication

Customer Service

Relationship Building

Tools

Microsoft Office

Job description

Looking for an opportunity to join a friendly team and use your skills as a Housing Officer?

We are looking for a new colleague to be a part of the Housing team in Dorset making sure our customers receive a professional and high quality service.

In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.

You'll manage your own caseload and build effective working relationships with external agencies.

As a Housing Officer at SNG You'll make a big difference to people's lives within an experienced, supportive and supported team.

What you'll need:

• The ability to proactively manage a complex caseload
• Strong communication skills with previous experience of working with customers in a demanding environment.
• Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
• Previous experience, or a knowledge of delivering housing management services
• Experience of using computer systems, for example Microsoft Office
• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
• A full UK driving licence and access to your own transport

What you need to know:

You will be joining our team in Dorset based in the Blandford Forum office.

This is a hybrid role where you'll work from the comfort of your own home or one of our regional offices.

Our regional offices provide the opportunity for colleagues to collaborate and work flexibly, we are happy to consider candidates from outside the Dorset area who enjoy working with different teams and travelling as part of their role.

The role is permanent, and you'll be working full time.

The starting salary is £32,000 - £38,000 depending on your experience.

A basic DBS check will be completed if you are successful.

As a part of the SNG team some of your benefits will include:

• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.

If you have any questions for us, please contact the team [e-mail]