Housing Manager - Supported Housing Charity

JR United Kingdom; Basildon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A small Supported Housing charity for Veterans is seeking a Housing Manager in Basildon. This role involves leadership of the Housing Team, ensuring effective tenancy management services, and compliance with regulatory requirements. Ideal candidates will have significant housing management experience, particularly within supported housing settings, and a strong commitment to serving the ex-Service community.

Qualifications

• Significant housing management experience in supported housing or local authority settings.
• Experience of managing staff and performance monitoring.
• Knowledge of issues facing Veterans with support needs.

Responsibilities

• Manage day-to-day operations of the Housing Team for ex-Service personnel.
• Ensure excellent customer-focused housing service.
• Implement and monitor Health and Safety policies.

Skills

Staff Management

Property Management

Financial Management

Tenancy Management

Health and Safety Compliance

Customer Service

Job description

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Housing Manager - Supported Housing Charity, Basildon

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Client:

Location:

Basildon, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Our client is a small Supported Housing charity for Veterans. The charity has embarked on a Change Programme across its operations, making it an exciting time to join the business and add value as a Housing Manager.

Job purpose

Responsible to the Head of Housing for providing leadership and management of the Housing Team in the provision of tenancy management services.

Responsible for ensuring the delivery of an excellent customer-focused housing service to ex-Service personnel and their dependents, ensuring tenants are actively engaged and participate in decisions that affect service delivery.

Responsible for the implementation and monitoring of the Health and Safety Policy and practices throughout the housing provision to ensure a safe environment for tenants, residents, contractors, staff, and visitors, and compliance with legislative regulations.

Responsible for ensuring agreed performance outcomes and objectives, presenting regular management information and reports on key performance indicators.

Responsible for managing day-to-day property and tenancy services expenditure in line with the budget.

Responsible for effective cross-team working to ensure excellent housing management supports the charitable objectives.

Key Accountabilities

• Staff Management
• Property Management
• Lettings, allocations, and voids management
• Tenancy management, rent arrears, and tenancy enforcement
• Tenant participation and engagement
• Financial management and control
• Quality and regulatory compliance
• Health and Safety
• Equality and diversity

Person Specification

Significant housing management experience working for a local authority or housing association in either a general needs or supported housing setting, particularly property and asset management.

Experience of managing staff.

Experience of performance monitoring of key performance indicators related to housing management functions, especially property and asset management.

Knowledge of issues facing the ex-Service community, especially Veterans with support needs.