Housing Manager: Frontline Leadership & Transformation

Morgan Hunt; Highlands; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Relocation support

Job summary

Morgan Hunt is seeking an experienced Housing Manager to lead housing management services across the Highlands. The role translates housing strategy into clear operational plans, ensures regulatory compliance, and leads front-line teams to deliver customer-focused services.

You will manage tenancy management, allocations, income recovery, estate and antisocial behaviour management, and tenancy sustainment while collaborating with repairs, asset and compliance colleagues.

Qualifications

• Professional housing qualification or equivalent accreditation.
• Full UK driving licence preferred for site visits.

Responsibilities

• Provide operational leadership for tenancy management, allocations, income recovery, estate and antisocial behaviour management, and tenancy sustainment.
• Translate the housing management strategy into operational plans and measurable service standards.
• Ensure services meet regulatory requirements and safeguarding standards.
• Lead, coach, and develop front-line housing teams to achieve targets.
• Monitor performance using KPIs and drive continuous improvement initiatives.
• Coordinate with repairs, asset and compliance teams for integrated service delivery.
• Lead complex casework including abandonment, possession actions and tenancy sustainment interventions.

Skills

Operational leadership

Team leadership

Stakeholder management

Budget management

Regulatory compliance

Change management

Education

CIH Level 3+ or equivalent

Job description

Morgan Hunt is seeking an experienced Housing Manager to lead housing management services across the Highlands. The role translates housing strategy into clear operational plans, ensures regulatory compliance, and leads front-line teams to deliver customer-focused services.

You will manage tenancy management, allocations, income recovery, estate and antisocial behaviour management, and tenancy sustainment while collaborating with repairs, asset and compliance colleagues.