Housing Manager

CIH International Housing Group; Leeds; Hybrid; GBP 38,000 - 42,000; Full time

Job summary

An established industry player is seeking a Housing Manager to lead multiple teams in delivering exceptional housing services. This role involves managing housing stock across various locations, ensuring excellent customer service and community health. The ideal candidate will possess strong leadership skills, a relevant degree, and a commitment to continuous improvement. Join a dynamic team dedicated to enhancing the lives of residents in the Leeds area, while enjoying flexible working arrangements and a clear career pathway. If you're passionate about housing management and community service, this opportunity is perfect for you.

Benefits

Competitive salary

Annual leave entitlement

Membership of West Yorkshire Pension Fund

Flexible working arrangements

Career development opportunities

Staff benefits for wellbeing

Qualifications

• Degree level qualification or equivalent experience in managing housing.
• Experience managing teams in a housing context.

Responsibilities

• Lead and manage housing management services in a geographical area.
• Develop effective relationships with stakeholders to achieve outcomes.

Skills

Communication Skills

Leadership

Problem-Solving

Stakeholder Management

Project Management

Education

Degree in Housing Management or Equivalent Experience

Tools

Microsoft Applications

Job description

Job title: Housing Manager

Salary: PO2 £38,626 - £41,511

Hours: 37 Full Time - we will consider job share applicants

Contract: Permanent

Location: Any Location within Leeds

As a Housing Manager you'll thrive on leading multiple teams to deliver a Housing Landlord service, in a job that's never dull. You may manage teams across different geographical locations, whilst being the Leading representative and Leader of the service in all your geographical areas.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As a Housing Manager, you will bring to the role:

• Ability to community effectively and influence customers and stakeholders.
• Relevant degree level qualification or equivalent experience of managing in a Housing context.
• Able to develop innovative solutions to varied and complex problems.
• Knowledge of current social Housing, and issues affecting the sector.
• Experience of developing effective working relationships with resident and ward members to achieve defined outcomes.

About the role

The Housing Manager leads a team who manage the Councils Housing stock in a specific geographical area. They need to maintain the teams focus on delivering excellent customer service whilst also undertaking necessary duties to ensure the health of our communities and undertake income generating work. The Housing Manager will need to display excellent communication, and resilience and have a passion for supporting staff customers and communities.

As our next Housing Manager, you'll provide leadership to ensure that your teams deliver on the council's core values and improve the lives of residents of the Leeds City Council area. Help develop you team's skills and ensure they deliver on all key performance indicators.

The role is integral to our wider landlord service.

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice.

Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact Tom O'Connell, Area Housing Manager on [phone]

A Disclosure and Barring Service (DBS) check against the Children's or Adults' barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Leeds City Council Job Description

Job purpose

To lead and manage an efficient, customer focused Housing management service, in order to maximise performance and seek continuous improvement.

Responsibilities

• To manage the delivery of housing management services within a geographical area or in within the Neighbourhood Service areas of Income Management, Tenant and Community Involvement, Lettings and Tenancy Management Policy, and Older Persons Housing
• To contribute toward management and delivery of partnership working on behalf of housing services citywide.
• To manage and develop staff to deliver key council priorities and continuously improve the offer to customers.
• To contribute towards development of positive working relationships with key stakeholders including: customers, elected members and other partner organisations.
• To develop a people-orientated solutions-focussed approach to dealing with customers, quickly and professionally.
• To manage and monitor budgets, risks and associated audit activities.
• To contribute to and deliver service improvement plans.
• To contribute to and implement performance management frameworks to ensure key performance indicators are achieved and outcomes inform service improvement & review.
• To contribute to, review and improve policies and strategies in line with current legislation and best practice.
• To contribute to maximising opportunities to improve local service delivery using collaborative arrangements with appropriate stakeholders and partners.
• To display a high degree of self-motivation, commitment and time management.
• A commitment to initiate and drive culture change to deliver focussed and continuously improving services.
• To ensure customers play a central part in service planning, monitoring and feedback, with deliverable and tangible outcomes.
• To contribute towards corporate projects and initiatives.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.
• Improve own practice through observation, evaluation, discussion with colleagues and appropriate CPD programmes.
• Work collaboratively with colleagues, knowing when to seek help and advice.
• Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
• Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.

Qualifications

Degree level and Post Grade / Professional Membership or equivalent experience in managing in a housing context.

Personal Specification

Method of assessment will be through one or more of the following application form, test, interview, and certificate.

Essential requirements

It is essential that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities:

Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

Skills required

• Able to work flexibly across different work locations and areas as appropriate.
• Able to communicate effectively with and influence customers and stakeholders
• Ability to lead, motivate and empower staff to achieve positive outcomes.
• Able to develop innovative solutions to varied and complex problems
• Develop and maintain effective relationships with key stakeholders including members, external and internal partners and residents.
• Ability to analyse and interpret complex information.
• Ability to write concise reports, deliver presentations and chair meetings.
• Able to use a range of IT systems, including Microsoft applications
• Ability to manage and delegate resources effectively.
• Ability to manage a variety of long term projects
• Ability to manage conflicting priorities and adapt to changing circumstances .

Knowledge required

• Relevant degree level qualification or equivalent experience of managing in a housing context.
• Detailed understanding of the functions of a comprehensive housing management service.
• Comprehensive knowledge of Landlord's statutory responsibilities.
• Knowledge of current social housing and issues affecting the sector.
• Detailed knowledge of current housing legislation and policies.
• An understanding of key stakeholders, partners and third sector organisations.

Experience required

• Recent experience of managing teams in a housing related context including motivation and staff development.
• Experience of managing varied and complex projects
• Experience of managing resources within defined budgets.
• Experience of developing effective working relationships with residents and members to achieve defined outcomes.
• Experience of using performance information to deliver excellent operational outcomes.
• Experience of challenging inappropriate behaviour.

Behavioural and other Characteristics required

• Committed to continuous improvement.
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee's responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities to ensure up to date knowledge, skills, and continuous professional development
• Understand and embrace our values, behaviours and codes of conduct.

Desirable requirements

It is desirable that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the desirable requirements however these may be used to distinguish between acceptable candidates.

Knowledge required

• Membership of a relevant professional body.

Experience required

• Working with and consulting with trade unions.
• Experience of working within a political environment.
• Experience of managing competing priorities and adapting to changing circumstances
• Experience of undertaking complex service reviews.