Housing Management Implementation Coordinator

Gap Personnel Limited; Hemel Hempstead; On-site; GBP 30,000 - 40,000; Full time

Job summary

Gap Personnel Limited is recruiting a highly organised Project Officer to support the new Housing Management operating model during a period of significant service change. You will work with senior leaders to turn redesign into operational reality, driving structure and momentum across the programme.

This temporary assignment, based in Hemel Hempstead, runs until 31 December 2026 with review points in December.

Qualifications

• Experience coordinating projects or implementation programmes.
• Experience organising meetings and workshops.
• Experience producing and maintaining procedures and process maps.
• Experience tracking actions and milestones.
• Experience working across multiple teams.

Responsibilities

• Coordinate implementation activity across Neighbourhood Housing and Tenancy Resolution teams.
• Review, update and maintain process maps and operational procedures.
• Produce and update professional process maps using Visio.
• Support workshops, meetings and working groups.
• Maintaining implementation plans, action trackers and milestone reports.
• Recording decisions, risks and actions and ensuring follow-up activity is completed.
• Managing document control, version management and publication processes.
• Supporting staff communications, briefings and implementation guidance.
• Monitoring implementation progress and highlighting delays or risks where required.

Skills

Project coordination

Stakeholder engagement

Program management

Policy development

Multi-team collaboration

Attention to detail

Organisation

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Visio

Job description

Gap Personnel Limited is recruiting a highly organised Project Officer to support the new Housing Management operating model during a period of significant service change. You will work with senior leaders to turn redesign into operational reality, driving structure and momentum across the programme.

This temporary assignment, based in Hemel Hempstead, runs until 31 December 2026 with review points in December.