Project Officer

Gap Personnel; Hemel Hempstead; On-site; GBP 30,000 - 40,000; Full time

Job summary

Gap Personnel Limited is recruiting a highly organised Project Officer to support the new Housing Management operating model during a period of significant service change. You will work with senior leaders to turn redesign into operational reality, driving structure and momentum across the programme.

This temporary assignment, based in Hemel Hempstead, runs until 31 December 2026 with review points in December.

Qualifications

• Experience coordinating projects or implementation programmes.
• Experience organising meetings and workshops.
• Experience producing and maintaining procedures and process maps.
• Experience tracking actions and milestones.
• Experience working across multiple teams.

Responsibilities

• Coordinate implementation activity across Neighbourhood Housing and Tenancy Resolution teams.
• Review, update and maintain process maps and operational procedures.
• Produce and update professional process maps using Visio.
• Support workshops, meetings and working groups.
• Maintaining implementation plans, action trackers and milestone reports.
• Recording decisions, risks and actions and ensuring follow-up activity is completed.
• Managing document control, version management and publication processes.
• Supporting staff communications, briefings and implementation guidance.
• Monitoring implementation progress and highlighting delays or risks where required.

Skills

Project coordination

Stakeholder engagement

Program management

Policy development

Multi-team collaboration

Attention to detail

Organisation

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Visio

Job description

We are looking for a highly organised and proactive project officer to support the delivery of a new Housing Management operating model during a significant period of service change.

Working closely with senior leaders across Housing Management, you will play a vital role in turning service redesign into operational reality. This is an excellent opportunity for an experienced project coordinator, service improvement officer or implementation professional who enjoys bringing structure, organisation and momentum to complex programmes of work.

This temporary assignment is expected to run until 31 December 2026, with future requirements to be reviewed during December.

What You'll Be Doing

As part of this role, you will support the implementation programme across Housing Management services by:

• Coordinating implementation activity across Neighbourhood Housing and Tenancy Resolution teams.
• Reviewing, updating and maintaining process maps and operational procedures.
• Producing and updating professional process maps using Visio.
• Supporting workshops, meetings and working groups.
• Maintaining implementation plans, action trackers and milestone reports.
• Recording decisions, risks and actions and ensuring follow-up activity is completed.
• Managing document control, version management and publication processes.
• Supporting staff communications, briefings and implementation guidance.
• Monitoring implementation progress and highlighting delays or risks where required.

Key Responsibilities

Implementation Programme Support

• Coordinate implementation activities across multiple service areas.
• Maintain action plans and milestone trackers.
• Monitor delivery against agreed deadlines.
• Support implementation planning, scheduling and reporting.

Process Mapping & Procedure Development

• Review existing processes with managers and operational teams.
• Update Visio process maps to reflect the new operating model.
• Draft and update procedures, guidance documents and operational instructions.
• Ensure clear accountability, ownership and decision-making pathways are documented.

Workshop Coordination

• Organise workshops, meetings and review sessions.
• Prepare agendas and supporting documentation.
• Record actions, decisions and implementation risks.
• Track actions through to successful completion.

Governance & Document Control

• Maintain a central library of procedures, guidance and process maps.
• Manage document version control and publication arrangements.
• Maintain implementation decision logs and change records.

Communication & Engagement

• Support communication activities during implementation.
• Produce briefing notes, staff updates and guidance documents.
• Ensure implementation information remains accurate, accessible and up to date.

What We're Looking For

Essential Experience

• Experience coordinating projects, implementation programmes or service improvement initiatives.
• Experience organising meetings, workshops or stakeholder working groups.
• Experience producing and maintaining procedures, process maps or operational documentation.
• Experience tracking actions, milestones and programme activity.
• Experience working effectively across multiple teams or service areas.

Essential Skills

• Excellent organisational and planning abilities.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong stakeholder engagement and coordination skills.
• Ability to work independently with minimal supervision.
• Excellent attention to detail.

Technical Skills

• Proficiency in Microsoft Outlook, Word, Excel and Teams.
• Experience using Microsoft Visio or similar process-mapping software.
• Ability to create and maintain professional process documentation.

Knowledge

• Understanding of implementation and service improvement principles.
• Awareness of housing services, local government or public sector environments.

Desirable Experience

• Experience supporting organisational change or transformation programmes.
• Experience within social housing, local government or customer-facing services.
• Knowledge of process improvement methodologies.
• Experience maintaining project plans, governance records and action trackers.