Housing Management Assistant

Mungos; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Management Assistant to join their team in London. This role offers a unique opportunity to make a significant impact on the lives of vulnerable adults by providing essential support and creating a welcoming environment. You will engage directly with clients, ensuring they receive the help they need while developing valuable skills in a supportive setting. If you're passionate about making a difference and have a genuine interest in helping others, this could be the perfect opportunity for you.

Qualifications

• Experience dealing directly with the public in a busy service environment.
• Understanding of issues faced by people experiencing homelessness.

Responsibilities

• Provide person-centred support to residents and clients.
• Handle reception inquiries and maintain resident rent records.
• Coordinate Health and Safety checks and administrative duties.

Skills

Communication Skills

Customer Service

Organizational Skills

IT Skills

Job description

Are you interested in working in a role which makes a lasting difference to the lives of vulnerable adults in London?

We have an exciting role available to join the team at No Second Night Out (NSNO), where you can develop valuable skills and experience while playing a key role in providing support to St Mungo’s clients.The NSNO Staging Post project offers additional assessment and reconnection support to clients over a 42-day period, ensuring those at risk of rough sleeping can be directed to services suitable to their immediate, medium and longer term needs.

About the role

In the role of Housing Management Assistant, you will be the first point of contact at reception for St Mungo’s clients and visitors and have the opportunity to create a welcoming and supportive environment within the project. Other responsibilities will include:

• Work alongside the team to provide a person-centred support to residents and clients.
• To provide excellent customer service at first contact and reception, including handling phone calls, post, and all reception enquiries.
• To support with collecting and recording weekly service charges, maintaining resident rent records and ensure that arrears are managed in line with the project’s policy.
• To report any maintenance issues and follow up promptly; clearing and preparing void rooms.
• Coordinating important Health and Safety checks and other administrative duties.
• In this role your typical working hours will be Monday to Friday, 9am-5pm.

About you

This is a fantastic role for people looking to develop a career in the sector. If you can demonstrate the below, we encourage you to apply!

• Excellent communication skills, and some experience of dealing directly with the public and/or clients or customers in a busy service environment.
• Personal experience of homelessness and/or an understanding of; and empathy for the issues faced by people experiencing homelessness.
• A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills.
• Good organisational skills, with basic IT and admin skills.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Interview and assessments on: 16th May 2025

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

What We Offer

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.